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Outlook 2003 setup as Outlook Anywhere wrote all mail to pst

cobmo
cobmo asked
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Elected official personal laptop.  He said he had Outlook setup so that it was acting like Outlook Anywhere in that all his email from the company was populating to the inbox.  We recently changed ISP so when the ips changed, he said his mail quit coming in.

I looked at his mail accoutns and he did not have one for our company.  I setup the Exchange account.  At some point I received a popup related to creting a pst folder and I ignored it and hit NO.  He was logged into OWA at the time.  I clicked over to OWA and it was deleting all his mail from the Exchange server Inbox.  OK not deleting but "Archiving".  I found on his local drive under Users\name\appdata\local\MS\outlook\archive.pst it appears any mail coming in is going directly to this archive now.  The time and date keep populating each time mail hits.  There is nothing in his Inbox.  I restored his Exchange account from tape so all his mail from last nite is back on the server.  How do I make his PC quit archivinig all the mail directly?  What popup did I disregard to get this action?  I want to go back and set Exchange config back up on his email accounts on his laptop but i dont want it to move everything to the archive gain.  I tlooks like his hotmail account is now doing the same as well.  I need help trying to figure out how to make it come back I guess from the archive.
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Jon BrelieSystem Architect
BRONZE EXPERT

Commented:
delete the email profile and recreate it using RPCoHTTP

http://www.msexchange.org/tutorials/outlookrpchttp.html
Jon BrelieSystem Architect
BRONZE EXPERT

Commented:
On a side note, once that is complete, you can open the archve PST in outlook and drag items from it back to the inbox.  That will send them back up to Exchange.
cobmoIT Manager

Author

Commented:
Is there a reason on a laptop connected to wi-fi with the Outlook profile created that it would have removed the mail from the mail server and stored to the local users archive?  Did I select a feature like work offline or anything else?  It kind of looks like all mail is going directly to the archive - for his hotmail account as well.
System Architect
BRONZE EXPERT
Commented:
No... outlook 2003 likes to use PSTs by default.

When you recreate the profile make sure you set the delivery location to:

"Mailbox - User's Name"

That will leave everything in Exchange.  You'll probably want to turn on cached mode, however.  That will cache the mailbox locally to an OST and only sync changes.
cobmoIT Manager

Author

Commented:
OK when he brought the laptop in, there was no Exchnage profile setup.  i created the profile BUT he is using the default delivery to his Personal Folder directory.  i wanted to change it to the Mailbox - user but didnt know how this would affect his two other accounts -.  His hotmail seemed to be going where it needed to go.  

When I created then it pushed his mail to the pst because i didnt have the cache mode set so it didnt know about the ost??  Logical?

Also I panicked because the only mail you could see is the "unread" mail.  That must be tied to the "Favorites" within Outlook and it was checked so therefore it simply filtered the mail.

After I created the profile for him, i could see mail coming in and popping up on his notification bar but it never went to his Inbox within the company profile.  Safe to say it is indeed in the pst file because it has no where else to go?
Jon BrelieSystem Architect
BRONZE EXPERT

Commented:
Outlook 2003 and 2007 only allow one delivery dest per profile.   Ie his pop accounts will flow to his exchange mailbox unless they are in a separate profile.  Outlook2010 allows multi delivery within one profile.  Upgrade?

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