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No voice on incoming calls

VSUTech asked
Last Modified: 2012-05-12
I'm having an odd issue when receiving calls from an 888 number.  The 888 number is forwarded to a local number.

Whenever a customer calls the number, the customer can hear the service agent but the agent unable to hear the caller.

Any ideas or troubleshooting steps to take?  I currently have a call in with our services provider but I'm not sure which end is causing the issue.

We are running a CUE 7.1.5 as a service module in a C2800.
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