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Adobe Acrobat 9 Runtime Error

cisgoro76 asked
We currently have about 25 users using Adobe Acobat 9 Standard. I have a couple of users that experience a runtime error when they try opening up Acrobat.

Error message: "Microsoft Visual C++ Debug Library Runtime Error! Program: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe The application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. "

This is a domain enviroment, windows XP / Win Server 2003. None of my users have roaming profiles of any sort. in order to fix the issue i usually have to remove the profile on their local machine and then recreate it. This will fix the issue but i have noticed where the problem comes back either several weeks later or so. I have made sure to download all of the updates from Adobe. Currently we are version 9.4.6. I have looked online everywhere and even the adobe forums but they all say that this is a known issue when the network is setup with roaming profiles. All we have is a script that maps two network drives to one server for all of my users.

Any ideas?
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You can either upgrade to 10 or downgrade to [9. (something like 2,3) ] . This was the same case and fix applied by us during the time we saw the problem as there is no resolution for it.


Hello. Can you please verify which version you guys had to go to in order to resolve?
We first moved to 9.4.4 later we upgraded to 10X


sucks that i have to eitehr downgrade or spend more money to upgrade to fix the issue.