We help IT Professionals succeed at work.

Adobe Acrobat 9 Runtime Error

cisgoro76
cisgoro76 asked
on
We currently have about 25 users using Adobe Acobat 9 Standard. I have a couple of users that experience a runtime error when they try opening up Acrobat.

Error message: "Microsoft Visual C++ Debug Library Runtime Error! Program: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe The application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. "

This is a domain enviroment, windows XP / Win Server 2003. None of my users have roaming profiles of any sort. in order to fix the issue i usually have to remove the profile on their local machine and then recreate it. This will fix the issue but i have noticed where the problem comes back either several weeks later or so. I have made sure to download all of the updates from Adobe. Currently we are version 9.4.6. I have looked online everywhere and even the adobe forums but they all say that this is a known issue when the network is setup with roaming profiles. All we have is a script that maps two network drives to one server for all of my users.

Any ideas?
Comment
Watch Question

Commented:
You can either upgrade to 10 or downgrade to [9. (something like 2,3) ] . This was the same case and fix applied by us during the time we saw the problem as there is no resolution for it.

Author

Commented:
Hello. Can you please verify which version you guys had to go to in order to resolve?
Commented:
We first moved to 9.4.4 later we upgraded to 10X

Author

Commented:
sucks that i have to eitehr downgrade or spend more money to upgrade to fix the issue.