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Unable to save downloaded files in Word?

Last Modified: 2012-06-22
I am using Microsoft Office 2010.  I mark distance education courses.  The students submit their assignments to the server and I download from the server and save to my computer. I then mark the papers and send them back to the server.  On several occasions, the file will not download and save to my computer...the green bar starts to go across the screen but then stops.
I enable editing each time so it is not in protected mode so that is not the problem.  What might be causing this problem and how might I resolve it?
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