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Blackberry and OWA Calendar

I have a blackberry phone, and it seems appointments i set on my mailbox dont seem to sync on my phone. We are using Exchange 2003 here at the office. I downloaded the blackberry desktop manager and that seemed to work for a few days, but now I am seeing the same problem again. How can i always have it up to date?
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Hypercat (Deb)President
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Commented:
In order for synchronization to work constantly using the Blackberry Desktop Manager, you need to leave your workstation on and logged on at all times.  Are you doing this? (PS - it has nothing to do with Exchange; the sychronization depends solely on the Blackberry Desktop Manager software itself.)

Author

Commented:
I'd rather not use desktop manager. How can I keep my calendar up to date?
BRONZE EXPERT
Top Expert 2014

Commented:
Install BES Express on the server.  That's about the only other way to do it.  Using BIS seems to work OK for just email, but if you want Calendar sync, BESX works much better.

Author

Commented:
Theres no other way to do it? I thought blackberries could sync mail and calendars from exchange natively?
Hypercat (Deb)President
BRONZE EXPERT

Commented:
Yes, the best way to do this is to install the Blackberry Enterprise Server Express on your server (can run directly on your Exchange server assuming you have a small number of users).  It's free:

http://us.blackberry.com/apps-software/business/server/express/
Hypercat (Deb)President
BRONZE EXPERT

Commented:
And to answer your other question, no, Blackberries do not sync directly with Exchange.  This requires using Exchange Activesync, which is the way other smartphones synchronize with Exchange. Blackberries don't have that capability.

Author

Commented:
So the email account on my phone is configured to use OWA, it only retrieves email and not calendar items?
BRONZE EXPERT
Top Expert 2014

Commented:
Correct.  If you just want things to work, with your BB a mirror of your Exchange mailbox (email, Contacts, Calendar), then BESX is the way to go.  You don't have to worry about hooking up to your desktop and manually syncing anything.
BRONZE EXPERT
Top Expert 2014

Commented:
Actually, I will amend that last sentence.  When you first activate your BB on the BESX, you will need to connect the BB to a machine, unless you go the extra mile to download an app to the BB which allows you to activate wirelessly (this is assuming you don't have a BlackBerry Enterprise Data plan).  When connecting the phone to a machine, you don't have to have any software installed, you can just use the BB Web Desktop Manager (a web page hosted on the BESX server) which uses an ActiveX control (so you must use IE).  After the activation (which includes an initial synchronization), everything can happen wirelessly.

Author

Commented:
Okay, i got BES up and running.
What would be my next steps, do i have remove the old email account from my phone?
How would the desktop manager on my PC talk to the BES server?
It wouldn't, desktop manager is not part of this equation.  Ditch it.
BRONZE EXPERT
Top Expert 2014
Commented:
Assuming you've followed all the instructions for installing BESX (setting permissions for BESAdmin, etc.).  Yes, remove the old account from the BB.  You may want to sync the BB and the workstation first if you think there may be info on the BB which isn't in Outlook.  The Desktop Manager software on the workstation doesn't talk to the BES.  One thing I've encountered for users that were previously set up to use the Desktop Manager software, is that they sometimes have duplicate or orphaned entries (especially relevant to the Calendar).  Here are the instructions I follow to check and clean up:
- On the BlackBerry (under Setup), remove the currently set up company email.
- At this point, Calendar entries that were previously associated with your company email will no longer be so.  You can see them by going to Calendar > menu key > Select Calendar.  You will see Device Default.  We want to merge these into the “Desktop” account – here are the steps to do so:
1.      Make sure “Desktop” is set for Default Calendar (CICAL) under Options > Advanced Options > Default Services
2.      Open the Calendar application.
3.      Press the menu key.
4.      Choose Options.
5.      Type MOVE on the keypad.
6.      When prompted to move all appointments in the base system calendar, choose YES to accept the change.  This will move all entries in the Device Default calendar to the default active calendar.
7.      Perform a hard reset of the BlackBerry smartphone by removing and replacing the battery while the BlackBerry smartphone is powered on.

The next thing you do is log on to the BlackBerry Administration Service Web Console, create a user for whoever's got the BB and make sure they're part of the Web Desktop Managers group.  Wait a couple minutes.  Then the user can log on to the Web Desktop Manager site with IE (you can do this from any machine on the LAN), connect the BB with the USB cable, and activate the phone.

Author

Commented:
Ok, I had the user use the desktop manager to activate the account. The calendar is now synced. However I do not see the email account for the user. On the BES server it shows the user to be in the Running state. What steps do I need to setup the email through BES?
BRONZE EXPERT
Top Expert 2014

Commented:
It should be done already without you having to do anything more.

Where are you not seeing the account for the user?  On the BB, you should just go the the "Desktop" email.

Author

Commented:
I am not seeeing the email account on the phone. Should I set up a new email account? Do I need to setup an enterprise account on my phone? If I do it requires a password of some sort.
BRONZE EXPERT
Top Expert 2014

Commented:
No.

I'm not an expert on the BlackBerry devices themselves, and I don't have one to look at right now, but I'm thinking that the messages are probably already syncing, you just need to find the right place to view them.  If not, then there was a problem with the activation or service books.  You could try resending these, but first I would check that Wireless Sync is turned on for email.  Check options under Messages, etc.

Sorry I can't provide more specific guidance here.
Hypercat (Deb)President
BRONZE EXPERT

Commented:
You do need to have the Blackberry Enterprise data service added to your phone - you need to contact your service provider to see if this already exists or needs to be added.  Once that is done, you need to add your email account to the Blackberry server via the Administration website which runs on the server. Then you set an activation password for your account, and then activate the account on your phone.  I don't have the documentation at hand right now, but it is available on the Blackberry website.

Author

Commented:
I've reset the password on the BES server for activation but I keep getting an error on the handheld staging Server has not responded  to your activation request
Hypercat (Deb)President
BRONZE EXPERT

Commented:
Did you make sure that the ports were open on your router that are required for your server to contact the Blackberry servers?  Are all the Blackberry services on your server running?

Author

Commented:
Yes I  have 3 other phones connected successfully
BRONZE EXPERT
Top Expert 2014

Commented:
I can tell you that a BlackBerry Enterprise Data plan is not needed to use with BES.  Having one does allow you to activate wirelessly though.  If you just have the Personal data plan (i.e. BIS), it is possible to activate wirelessly, but only after downloading an app.  When you are planning on activating with a wired connection, you can just create the user with the option "Create a user without activation password".  This is what I have done for all my users.  Not one of them has the Enterprise Data plan.
Hypercat (Deb)President
BRONZE EXPERT

Commented:
Hey - footech - I didn't know that.  Good info for the future.  Just goes to show, even so-called "experts" learn new things every day on EE!

Cheers,
Deb
BRONZE EXPERT
Top Expert 2014

Commented:
@hypercat - Most definitely!  That's one of the main reasons I come here.

@Cobra25 - Look at the user under Manage Users in the BB Admininstration Service web console.  What shows for "Messages forwarded"?

Author

Commented:
It is all 0's for messages forwarded
BRONZE EXPERT
Top Expert 2014

Commented:
OK, then I would say you're correct about the email not being set up on the phone.  The only two things I can think of are to:
 1) perform a hard reset of the phone
 2) delete and resend the service books
 3) wipe the phone and reactivate with BESX

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