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Phone line issue

SR Zak
SR Zak asked
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Hi Guys,

I was moving phone modems to a new closet and had to put long phone line cable to make it reach the new closet. There are 4 lines here and all of them can receive the calls except one line that does not ring. But I can call out from thoes lines with no issue but I can not receive the incoming call.

What do you think is the issue? Please help as this is a customer site.
Comment
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That's a heck of a difficult thing to troubleshoot... Are the lines plugged into a call manager? Are they seperate phone numbers and part of a hunt group? Are they all just terminated to the same punch downs on the wall?

Paul MacDonaldDirector, Information Systems
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Commented:
Have you tried switching cables around?  It may be one of the new long lines is bad.

Commented:
Make sure all of your cables are pinned straight through. If you have crossed connections on a phone line, some things still work and some things do not.
SR ZakNetwork Solutions
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Author

Commented:
I only plugged a connector between the old phone line as it was shorter and the new RJ45 line.
to make it longer.

The modem has a coxial connector at the back and from the modem there are 2 RJ45 lines coming out.
Director, Information Systems
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Commented:
It may be the connector is bad or wired funny.  Can you acquire a single cable long enough to reach from the modem to the...phone?  fax?  Whatever is at the far end.
SR ZakNetwork Solutions
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Author

Commented:
it was the connector.

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