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Outlook Client Keeps Pulling Wrong Address

tecpub
tecpub asked
on
Hey Everyone -

We just migrated a client from a third party Exchange Service to in House on their new server that hosts Exchange 2010. The client computers are running Outlook 2007.

During the migration, when a few of the user's would send messages to other internal user's they would receive kick-backs stating that the user did not exist. I think that's do to us keeping
services alive with the third party vendor during the migration due to glitches. I had the user's remove all the drop down addresses of internal users as well as remove all those same users from her contact list. Problem is she was still getting the kickbacks.

Last night I finally severed ties with the vendor, however the problem occurs. Not sure if this will continue, but wanted any ideas to correct the issue if it still occurs.

Any ideas?
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Alan HardistyCo-Owner
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Top Expert 2011

Commented:
If you were hosted in Exchange before and have moved to your own Exchange server, Outlook will have messages that refer to the old server internal addressing scheme buried in ALL existing internal emails, so if anyone replies to a previously received internal email - this is going to happen.

The same is true of the Autocomplete addresses (the ones that appear when you start typing in the To field) and also contacts if added based on the old server location.

All you can do, if you want to resolve this is to add an x500 address to each account that references the old server addressing scheme, assuming you know what it was:

http://www.simple-talk.com/sysadmin/exchange/exchange-e-mail-addresses-and-the-outlook-address-cache/

Once added to each account - the problem will go away.

Author

Commented:
I dont think I've ever had to create an x.500 address since I've always migrated to new servers rather than hosts.

Is there a way I can follow a schema or protocol to generate a new x500 address?

Author

Commented:
Also, Im running Exchange 2010, SP1
Alan HardistyCo-Owner
CERTIFIED EXPERT
Top Expert 2011

Commented:
You need to work out the old settings - which should be obtainable from your old hosting company (or from one of the bounce messages) then once armed with the info, you can add the addresses to your accounts.

Migrating to new server on the same domain will retain the same internal addressing scheme, so you would not have noticed this before now.

Some better reading (was mobile before and not so readily able to search):

http://blogs.technet.com/b/sbs/archive/2009/05/21/cannot-reply-to-old-emails-or-modify-old-calendar-items-after-pst-mail-migration.aspx

Author

Commented:
Great. Thanks alanhardisty -  Here's some info from the latest bounced message. I'll take a look at the link you gave and hopefully be able to come up with a good string. Any ideas I can steal?

Diagnostic information for administrators:
Generating server: SERVER.doamin.local

IMCEAEX-_O=EXG5_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=user@doamin.local
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

IMCEAEX-_O=EXG5_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=user@domain.local
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

IMCEAEX-_O=EXG5_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=user@domain.local
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Co-Owner
CERTIFIED EXPERT
Top Expert 2011
Commented:
Hopefully this should work:

X500:/o=EXG5/ou=exchange administrative group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user@domain.local

Author

Commented:
No luck.

I am leaving out the X500: in the string. Is that ok?
Alan HardistyCo-Owner
CERTIFIED EXPERT
Top Expert 2011

Commented:
Yep - that should be what is required.

Match the user@domain.local to the rejection message you are getting and it should then resolve.

Author

Commented:
Are there any Exchange services I should restart?

Author

Commented:
You're right. Apparently spelling plays a large role in this as well!
Alan HardistyCo-Owner
CERTIFIED EXPERT
Top Expert 2011

Commented:
Ah!  Those Dyslexic fingers - I have them too!!

Author

Commented:
Well thank you very much. You are my hero!

I will be able to have a not as stressful weekend after all!

Thanks again!
Alan HardistyCo-Owner
CERTIFIED EXPERT
Top Expert 2011

Commented:
You're welcome - it's always good to go home on a Friday and forget about work (if remotely possible).

Enjoy adding in all the new X500 addresses.

Thanks for the points.

Alan

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