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IBM 7042-CR6 HMC memory upgrade

RNH4
RNH4 asked
on
increased physical RAM in 7024-CR6  HMC with 4GB dimm.
server passed diagnostic testing and was loaded with HMC 7.7.2  O.S.
is now displaying this error code.

E212E113
Explanation
Licensed Internal Code failure on the Hardware Management Console (HMC).
Response
Memory Alert; total memory in use exceeds threshold Error reason = total in use .
Problem determination
Call your next level of support.


what does this mean ? ( besides call next level of support )

Is this a true licensing issue with the RAM ?

Thanks.
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Most Valuable Expert 2013
Top Expert 2013
Commented:
Hi,

I assume that you upgraded the HMC from less than 3GB of memory?

If so it seems that you've run into a known issue which is solved by HMC 7.7.3.5 Service Pack 1,
although your problem has only been reported for CR4 and CR5 models up to now.

Anyway, I'd suggest upgrading to (at least) 7.7.3.5 SP-1.

PTF number is

MH01212

which requires

MH01194 (7.7.3.5.0 Recovery Media)
or
MH01194 (7.7.3.5.0 Update Image)

being installed.

Get the PTFs from Fix Central:
http://www-933.ibm.com/support/fixcentral/

More Info is here:

http://delivery04.dhe.ibm.com/sar/CMA/HMA/00ue6/1/MH01212.txt

And No, it's not a licensing issue.
"Licensed Internal Code" in the message just describes the component reporting the error.

wmp

Author

Commented:
what if we've already upgraded to level V7R7.4.0  ?




randy
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Commented:
What if you should have written this in your Q?

Author

Commented:
HAHA !  

what if it happened since I wrote the question ??

does 7.7.4.0 automatically superceed 7.7.3.5 SP1 ?

sorry for the confusion
randy

Author

Commented:
also......would utilizing the feature code 1208  8GB usb drive be a factor ?
The customer / end user is attempting to use in conjuction with HMC already upgraded RAM

HMC now contains 2GB dimm in slot #3,  2GB  dimm in slot #6,  4GB dimm in slot #9  
( only one microprocessor installed,..all dimms associated with cpu )

both 2GB dimms  base 1Rx4 PC3-10600R
single 4GB dimm  installed 2Rx4  PC3-10600R
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Commented: