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outlook 2010 crashes when selecting email

Currently running Outlook 2010.

Everytime I click on this email: Outlook 2010 crashes and restarts.

Your mailbox is almost full.
682MB      683MB
Current size      Maximum size
Please reduce your mailbox size. Delete any items you don't need from your mailbox and empty your Deleted Items folder.

I can open the email just fine in OWA,
I tried to do a repair on office 2010 but no change.
I can open other emails in inbox without issue, just the warning mailbox size is almost full.

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You must have to delete older emails by login to OWA or archive the emails in outlook to resolve the issue!

Use this: http://office.microsoft.com/en-gb/outlook-help/archive-items-manually-HA010355564.aspx


The mailbox isnt completely full... and all other emails in inbox open just fine, only when coming to the warning email and selecting it from the inbox does Outlook crash.... Its only on these warning messages about mailbox being full.
Even archieving emails or deleteing older emails, still has the same issue when selecting this one warning email.

Your mailbox is almost full.
682MB      683MB
Current size      Maximum size
Please reduce your mailbox size. Delete any items you don't need from your mailbox and empty your Deleted Items folder.

there might be some sort of scripts in this mail you have to verify the header information from OWA....
See if you can delete that one email (you can forward it to another mb if you really need it and then send it back)


Its not so much that the email is needed, as once the warning goes out and its selected it crashes outlook everytime.
It is only happening to this one user.
I forwarded the message to me via OWA.
I re-forwarded the message to the user and it opened up without crashing
I replied to the message to the user and it opened up without crashing.
Its only happening on message retrieval of this one "type" of message / email.
I need the user to be able to get these emails without it crashing the client.

Header details from "Forward message"

Received: from MAIL-SERVER-1.Domain.LOCAL ([]) by mail-server-1
 ([]) with mapi; Fri, 4 Nov 2011 09:13:15 -0400
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: "Some User" <some.user@domain.com>
To: "This is me" <this.isme@domain.com>
Importance: high
X-Priority: 1
Date: Fri, 4 Nov 2011 09:13:08 -0400
Subject: FW: Your mailbox is almost full.
Thread-Topic: Your mailbox is almost full.
Thread-Index: AcyapjmtVH6U+3baQKyWIvUomnKkdQATUUNm
Message-ID: <28E178C9C2BAB787BA7FF134C72BC4091A641A3183@mail-server-1>
References: <a87f9806-63ba-4eff-99fa-47d7fc2f0b65>
In-Reply-To: <a87f9806-63ba-4eff-99fa-47d7fc2f0b65>
Accept-Language: en-US
Content-Language: en-US
X-MS-Exchange-Organization-SCL: -1
X-MS-TNEF-Correlator: <28E178C9C2BAB787BA7FF134C72BC4091A641A3183@mail-server-1>
MIME-Version: 1.0
So something may be curropted in thet email ....if deleting it works and you have a happy user then do it ...or you can spend hours trying to resolve with same results....just speaking from experience
here is a page that might help:


The Important part of that page:

First try to start outlook in safe mode [hold ctrl key while startup]. If this issue don't happen in safe mode, it may be caused by some add-ins. Try to disable add-ins by instructions in this article.


If this issue is not caused by add-ins, try to create a new outlook profile to test it.

1.Click Start, point to Settings, and then click Control Panel.
2.Double-click the Mail icon.
3.In the Mail Setup dialog box, click Show Profiles.
If you want to be able to select a specific profile each time you start Outlook, click the General tab, click Prompt for a profile to be used, and then click Add.
4.In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click OK.
5.In the E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click Next.
6.Click the type of server that your e-mail account works with, and then click Next.
7.Complete all of the required fields, including those that are on the tabs that appear after you click More Settings.
8.When you finish providing the required information, click Finish.

If it still not works, try to repair office by clicking Start->Control Panel->Programs and features, right click office and choose 'Change'. Then click 'Repair'.

I hope this helps!



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