I Have recently setup a blackberry enterprise express server for exchange within my office environment using the step by step guide below
However when i send a user an activation code or generate an activation email to a remote wireless. Activation fails on the device with a conecting to server timeout.
In the server settings i have ensured that the "Permit wireless activation in your WIFI environment" box is checked on the OTA Wifi Activation tab.
I have also verified that the server can talk to gb.srp.blackberry.com over port 3101 from the blackberry router tab. - Note i have not opened/routed any other ports in from the external firewall to the Blackberry Server.
With these issues occuring i tried to Activate the users device locally via USB cable and associate the device with a user i get an error stating that the blackberry server cannot find details for the device.
--A little about the environment--
The Blackberry Server is version 18.104.22.168.3 running on a Server 2003 32bit OS.
The Exchange Server is a Microsoft Exchange 2007 SP1 Server running on a Server 2008 64bit OS
Traffic on All ports is allowed between the 2 servers.
The Phone in Question is a Blackberry Torch
Thank you for your time.
If i can provide any further information which might help troubleshooting please ask.