We help IT Professionals succeed at work.
Get Started

Unable to Sync/Activate Device on Newley Created Blackberry Enterprise Server Express for Exchange

2,769 Views
Last Modified: 2012-05-12
Hello Experts,

I Have recently setup a blackberry enterprise express server for exchange within my office environment using the step by step guide below

https://www.blackberry.com/blackberrytraining/web/_content/indexExternal.html?cc=3731382d30323339305f42455358496e7374616c6c&cx=3230393930393136&cl=656e

However when i send a user an activation code or generate an activation email to a remote wireless.  Activation fails on the device with a conecting to server timeout.

In the server settings i have ensured that the "Permit wireless activation in your WIFI environment" box is checked on the OTA Wifi Activation tab.

I have also verified that the server can talk to gb.srp.blackberry.com over port 3101 from the blackberry router tab. - Note i have not opened/routed any other ports in from the external firewall to the Blackberry Server.

With these issues occuring i tried to Activate the users device locally via USB cable and associate the device with a user i get an error stating that the blackberry server cannot find details for the device.


--A little about the environment--

The Blackberry Server is  version 5.0.3.1.3 running on a Server 2003 32bit OS.
The Exchange Server is a Microsoft Exchange 2007 SP1 Server running on a Server 2008 64bit OS
Traffic on All ports is allowed between the 2 servers.
The Phone in Question is a Blackberry Torch

Thank you for your time.

If i can provide any further information which might help troubleshooting please ask.
Comment
Watch Question
IT Director
CERTIFIED EXPERT
Commented:
This problem has been solved!
Unlock 1 Answer and 25 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE