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Unable to Sync/Activate Device on Newley Created Blackberry Enterprise Server Express for Exchange

Last Modified: 2012-05-12
Hello Experts,

I Have recently setup a blackberry enterprise express server for exchange within my office environment using the step by step guide below


However when i send a user an activation code or generate an activation email to a remote wireless.  Activation fails on the device with a conecting to server timeout.

In the server settings i have ensured that the "Permit wireless activation in your WIFI environment" box is checked on the OTA Wifi Activation tab.

I have also verified that the server can talk to gb.srp.blackberry.com over port 3101 from the blackberry router tab. - Note i have not opened/routed any other ports in from the external firewall to the Blackberry Server.

With these issues occuring i tried to Activate the users device locally via USB cable and associate the device with a user i get an error stating that the blackberry server cannot find details for the device.

--A little about the environment--

The Blackberry Server is  version running on a Server 2003 32bit OS.
The Exchange Server is a Microsoft Exchange 2007 SP1 Server running on a Server 2008 64bit OS
Traffic on All ports is allowed between the 2 servers.
The Phone in Question is a Blackberry Torch

Thank you for your time.

If i can provide any further information which might help troubleshooting please ask.
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