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User can't connect to network shares

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Last Modified: 2012-05-12
I have a user that is unable to connect to our network shares using windows XP pro. All of our other machines had no problem connecting. Also, XP is reporting that the user is offline. However, internet is working and the machine is able to connect to our ISA firewall.
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Author

Commented:
correction: this problem is occuring with all of our windows XP machines.  All of our windows 7 machines were able to connect successfully.
Jason WatkinsIT Project Leader

Commented:
Are these machines connected to an Active Directory domain? Try moving one of the XP machines outside the scope of ISA administration and see if they can connect then.

Author

Commented:
Yes they are connected to an AD domain. we are currently running Windows SBS 2003. also, just to note, outlook on the XP machines are able to connect to our exchange server.
Jason WatkinsIT Project Leader

Commented:
Sounds like something is blocking SMB/FPS on the network. Do the clients have their local firewall enabled? If they are behind an ISA server, there isn't too much risk running them with the firewall off ,to see if that is the problem.

Author

Commented:
I tried to see if I could disable the windows XP firewall, but when I attempted to turn it off, the options were grayed out and on the bottom of the window it reported that Windows Firewall is using your domain settings.

I was able to unload the trend micro that is loaded by our server.  However, when i navigate to \\OurServer  i'm still unable to see the shares that are supposed to be there.  The only shared folder showing up is the Users folder.

If it helps, this issue started happening after our power was restored. I have many of our shares on a NAS that is connected to our server through a mapped iSCSI lun drive. when the NAS reconnected to the server, I had to delete then recreate the shares. after recreating them, as said before, the windows 7 machines had no problem seeing the shared folders when navigating to \\OurServer  but the remaining XP machines we have are unable to connect to those shares.
Jason WatkinsIT Project Leader

Commented:
How do they get these shares? Script? Have the XP clients reboot (if they have not already).

Author

Commented:
I usually rely on them to find the shares automatically. I just tried rebooting now still now luck. When I connect, XP prompts me that a synchronization error occurred and that \\OurServer\Users cannot be found.  

However, when I check my network places, entire network, microsoft windows network, our domain appears. When I click on it, I can navigate to our server, double click on it and it shows only one shared folder, the Users folder.
Jason WatkinsIT Project Leader

Commented:
Try removing the PC from the domain, then join it again.

Author

Commented:
Just tried that, but that didnt seem to work.  Still unable to see our network shares except for the Users folder.
IT Project Leader
Commented:
Can you reboot the server? It amy not be a bad idea to try a new AD
user account

Author

Commented:
Our office is in high gear right now, so I wont be able to restart the server just yet.  I'll wait about 2 hours when lunch starts, and then I'll have a better window of opportunity to restart the server.

Another thing I remember is that I did run CECIW last night to fix some email issues but I didnt restart the server after running the wizard.

Commented:
Win7 is on SMB v2
2008 server is on SMB v2

xp by default used SMB v1

They say SMB v2 machines are backwards compatible with SMB v1. So far, I find that to be untrue. What you end up with is either the newer machines will RED X out, or the Older machines will RED X out.

I have disabled SMB v2 on the newer machines through a registry edit. BUT, I have not tried to upgrade older machines (meaning XP) to use SMB v2...
Jason WatkinsIT Project Leader

Commented:
You shouldn't have to restart the server for that. Restarting the File and Print Services and the Server Service will refresh sharing. That will disconnect all connected users. Can you confirm the desired shares are in-fact, being shared?

Author

Commented:
Sorry for the delay, but restarting the server worked.  Though I suspect It most likely had to do w ith certain services that stopped working.

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