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Lost Blackberry Torch Contacts After Removing Battery

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Last Modified: 2012-05-12
Hello! A user reported her Blackberry Torch was freezing and hanging up, and so I removed the battery from the device, then reseated the battery, which resolved the freezing/hanging up issue. However, this morning, the user seems to be miussing some of her contacts from the BB device. Does anyone know whay this happened? Thanks!~
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