A customer brought in a desktop that they had installed windows 7 pro as an upgrade from Windows Media Center Edition. Someone told them that all their icons , etc. would be the same as before. They couldn't find anything. They wanted it put back to WinXP. I followed the procedure in Article ID 971760, "How to restore a Windows 7-based computer to a previous Windows installation by using the Windows.old folder."
The operation went better than expected; however, there is one big hitch. I was unable to move the programs from Windows.old to C:\. I tried to reinstall Microsoft Works, but it will not open. It appears briefly and then disappears. I ran xp file association fix, but that did nothing to rectify the situation.
I did clone their disk before attempting anything, so I do have a copy of what I started with.