Dennis Miller
asked on
Excel crashing
I have reinstalled office after the last issue with Excel crashing and after I ran a repair. I then went back in and removed the templates and re-started Excel and it worked fine for 3 days and is crashing again.
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 11/4/2011
Time: 10:11:44 AM
User: N/A
Computer: Description:
Faulting application winword.exe, version 12.0.6545.5000, stamp 4c653e57, faulting module csauser.dll, version 5.2.0.263, stamp 48494897, debug? 0, fault address 0x000031ba.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 36 00 35 00 0...6.5.
0050: 34 00 35 00 2e 00 35 00 4.5...5.
0058: 30 00 30 00 30 00 20 00 0.0.0. .
0060: 34 00 63 00 36 00 35 00 4.c.6.5.
0068: 33 00 65 00 35 00 37 00 3.e.5.7.
0070: 20 00 69 00 6e 00 20 00 .i.n. .
0078: 63 00 73 00 61 00 75 00 c.s.a.u.
0080: 73 00 65 00 72 00 2e 00 s.e.r...
0088: 64 00 6c 00 6c 00 20 00 d.l.l. .
0090: 35 00 2e 00 32 00 2e 00 5...2...
0098: 30 00 2e 00 32 00 36 00 0...2.6.
00a0: 33 00 20 00 34 00 38 00 3. .4.8.
00a8: 34 00 39 00 34 00 38 00 4.9.4.8.
00b0: 39 00 37 00 20 00 66 00 9.7. .f.
00b8: 44 00 65 00 62 00 75 00 D.e.b.u.
00c0: 67 00 20 00 30 00 20 00 g. .0. .
00c8: 61 00 74 00 20 00 6f 00 a.t. .o.
00d0: 66 00 66 00 73 00 65 00 f.f.s.e.
00d8: 74 00 20 00 30 00 30 00 t. .0.0.
00e0: 30 00 30 00 33 00 31 00 0.0.3.1.
00e8: 62 00 61 00 0d 00 0a 00 b.a..... This is the error I got in the event viewer. And this is a windows XP operating system.
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 11/4/2011
Time: 10:11:44 AM
User: N/A
Computer: Description:
Faulting application winword.exe, version 12.0.6545.5000, stamp 4c653e57, faulting module csauser.dll, version 5.2.0.263, stamp 48494897, debug? 0, fault address 0x000031ba.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 77 00 69 00 6e 00 .w.i.n.
0030: 77 00 6f 00 72 00 64 00 w.o.r.d.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 36 00 35 00 0...6.5.
0050: 34 00 35 00 2e 00 35 00 4.5...5.
0058: 30 00 30 00 30 00 20 00 0.0.0. .
0060: 34 00 63 00 36 00 35 00 4.c.6.5.
0068: 33 00 65 00 35 00 37 00 3.e.5.7.
0070: 20 00 69 00 6e 00 20 00 .i.n. .
0078: 63 00 73 00 61 00 75 00 c.s.a.u.
0080: 73 00 65 00 72 00 2e 00 s.e.r...
0088: 64 00 6c 00 6c 00 20 00 d.l.l. .
0090: 35 00 2e 00 32 00 2e 00 5...2...
0098: 30 00 2e 00 32 00 36 00 0...2.6.
00a0: 33 00 20 00 34 00 38 00 3. .4.8.
00a8: 34 00 39 00 34 00 38 00 4.9.4.8.
00b0: 39 00 37 00 20 00 66 00 9.7. .f.
00b8: 44 00 65 00 62 00 75 00 D.e.b.u.
00c0: 67 00 20 00 30 00 20 00 g. .0. .
00c8: 61 00 74 00 20 00 6f 00 a.t. .o.
00d0: 66 00 66 00 73 00 65 00 f.f.s.e.
00d8: 74 00 20 00 30 00 30 00 t. .0.0.
00e0: 30 00 30 00 33 00 31 00 0.0.3.1.
00e8: 62 00 61 00 0d 00 0a 00 b.a..... This is the error I got in the event viewer. And this is a windows XP operating system.
SOLUTION
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Rory Archibald
You say Excel is crashing, but that's a Word fault report?
In a readable format:
Application Failure winword.exe
12065455000 4c653e57
in csauser.dll
520263 48 494897 f
Debug 0 at offset 000031 ba
So your problem is your Csauser.dll. and word is causing the crash not Excel.
So the solution is going to be to figure out what uses Cicso, likely a network card, and reinstall it using the latest drivers downloaded from the cisco website here:
Cisco Website Link
-SA
Application Failure winword.exe
12065455000 4c653e57
in csauser.dll
520263 48 494897 f
Debug 0 at offset 000031 ba
So your problem is your Csauser.dll. and word is causing the crash not Excel.
So the solution is going to be to figure out what uses Cicso, likely a network card, and reinstall it using the latest drivers downloaded from the cisco website here:
Cisco Website Link
-SA
If winword.exe is in system32 folder then it is a malware, right-click the process and open the file location to be sure.
ASKER
My bad, it is word. I had a similar question on Excel. Thanks. We do use CSA. I will try the above fixes to see what happens.
ASKER CERTIFIED SOLUTION
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ASKER
I will give this a try as well.
ASKER
Thanks. It worked. It was the CSAuser.dll. Re-naming it helped. I had to use a boot disk to get into the laptop so I could disable