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Excel opens 2nd blank window with greyed out options.

Last Modified: 2012-05-12
I have a user experiencing a host of problems with excel. The main issue is this: Upon opening an excel document by double-clicking on it, two windows open. One is the document the other is a blank window with most options greyed out.

I have checked and unchecked DDE. I have enabled and disabled Lookup Wizard Add-in. I have custom modified the file associations using /e and %1 switches.  The last one actually seemed to fix it once... but then excel documents would not open through our web portal. Help meh! Thanks.
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