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Cannot access Externally hosted website from within Domain - Strange behavior

Hi Experts.

I am having the good-old issue of being unable to access the company website from within the LAN.
However, this website is EXTERNALLY hosted.

Details:
website: www.company.com -> xxx.xxx.xxx.91
domain external ip: xxx.xxx.xxx.165
hosting isp dns: xxx.xxx.xxx.91 (same as website in nslookup)
domain dns server: 192.168.0.1 -> forwards to: [opendns servers]
domain fqdn: companynet.local (different to company.com)

router: BiGuard S10 (192.168.0.1)


from within the LAN:
ping company.com -> request time out
nslookup company.com -> correct ip address.
visiting http://xxx.xxx.xxx.91 -> page could not be displayed
visiting http://*.company.com -> page could not be displayed

I have viewed the many posts on here with people having the same issue as me, and unfortunately none of the solutions I have tried work!

I have created a new Zone lookup for company.com with an A record pointing to xxx.xxx.xxx.91 to no success.

Please help!
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Author

Commented:
tracert company.com

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     3 ms     2 ms     2 ms  10.10.10.1  (modem)
  3   270 ms    71 ms    72 ms  isp.localized.server.telstra.net [xxx.xxx.xxx.51]
  4    76 ms    75 ms    71 ms  isphost0-8-0-0.server.localized.telstra.net [xxx.xxx.xxx.4]
  5   240 ms   216 ms   166 ms  bundle-pos2.pie-core1.perth.telstra.net [203.50.
11.17]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *     ^C


-----


Tracing route to google.com [74.125.71.105]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     3 ms     2 ms     2 ms  10.10.10.1
  3    72 ms    71 ms    69 ms  isp.localized.server.telstra.net [xxx.xxx.xxx.51]
  4    73 ms    71 ms    74 ms   isphost0-8-0-0.server.localized.telstra.net [xxx.xxx.xxx.4]
  5    89 ms    87 ms    87 ms  pos0-4-1-0.exi-core1.melbourne.telstra.net [203.
50.6.189]
  6   103 ms    99 ms   100 ms  bundle-pos3.chw-core2.sydney.telstra.net [203.50
.11.14]
  7   106 ms   107 ms   107 ms  bundle-ether1.chw48.sydney.telstra.net [203.50.6
.154]
  8   100 ms   108 ms   100 ms  74.125.50.1
  9   100 ms   100 ms   131 ms  66.249.95.226
 10   198 ms   196 ms   196 ms  209.85.249.52
 11   258 ms   242 ms   242 ms  66.249.94.122
 12   241 ms   241 ms   241 ms  209.85.253.69
 13   245 ms   251 ms   252 ms  216.239.48.234
 14   243 ms   242 ms   241 ms  hx-in-f105.1e100.net [74.125.71.105]

Author

Commented:
it may be important to note that the company's ISP and website hosts are different companies.

-R

Author

Commented:
additionally -
while i can ping the IP address of the external website directly (from an external connection), if i view the page, I'm taken to a 404 page of the hosting isp's.

This server can not find any record of that <isp's> Members domain.

Please contact the site administrator for the domain.
Error: 404
when you say you have created a zone lookup for company.com to point to the ip address.
have you created an A record for WWW.company.com to point to that IP?
Top Expert 2011
Commented:
According to your traceroute, it appears the the problem is at your ISP.
additionally -
while i can ping the IP address of the external website directly (from an external connection), if i view the page, I'm taken to a 404 page of the hosting isp's.

This server can not find any record of that <isp's> Members domain.

Please contact the site administrator for the domain.


what is the domain - so we can verify it is working from external.
the host wont supply your web page when you punch in the http:\\ip as they are probably hosting heaps of companies at the same Ip - and look at the header to work out which wite to provide.

Author

Commented:
Papertrip:
According to your traceroute, it appears the the problem is at your ISP.

You're absolutely right.
Apparently, this has been going on for months. What's worse is, you cannot even access the hosting ISP's commercial website from behind that connection, not just the company's website that they host.

I'm investigating with their ISP now.

Thanks for the point-out, will keep you posted.

Author

Commented:
Telstra  have confirmed a routing issue for a small range of IP addresses in that particular location.

Good pick up!

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