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Windows 7 external speakers only play out Left speaker

I have an HP touchsmart 610. windows 7. I have connected external powered speakers to the line out in the back of the computer, also used the headphone jack. I can only get sound out of the left external speakers. Plugging in headphones I get sound out of both sides. My windows 7 laptop, I plug in the external speakers, I get sound out of both speakers. I have the latest drivers. checked all the sound settings, making the sound card the default device. adjusted balance, etc, etc. I know its not the speakers or the audio cable. Any ideas? I can't figured it out for the life of me.. Oh also my internal speakers on the HP play fine, left and right.. I have no idea what's going on.
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Ivano Viola
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The only thing I can think of is changing the settings in the properties of the speakers.
 User generated imageTry changing the default format and then clicking "Test".

IV
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thanks for the reply. I tried all the different format settings and nothing. very strange.. computer is about 3 months old, I wouldn't think the audio outputs would be bad but you never know.
In the playback tab, does it show any other devices? I'm guessing you've already tried the configure button on the playback device. It has to be a setting!...

does anyone think the issue might be that I need to output the sound to mono and not stereo? I would test this but I don't have the mono sound option..
What about if you uninstall the sound device from Device Manager (do not delete the driver software) then do a "Scan for hardware changes" with the speakers connected?

Worth a try...

IV
Yeah thanks I tried that.. No go
Does this use a Realtek driver? If so is there Realtek software in the start menu to configure the sound device? Trying to cover all bases.
No, no realtek, I saw you could change realtek to mono. I have an IDT integrated sound card.. Thanks.. But I am using Beats audio, looking into those settings now
Avatar of dbrunton
Your headphones work OK.

Your powered speakers don't.

I suggest you test your powered speakers on another computer and see if they are OK there.  I suspect they are faulty.
are you sure you plugged the connector all the way in? typically I see this problem if the stereo plug doesnt make connection on the last ring, Else check the speakers on a different system to make sure they are good,
Yeah connection is solid. Speakers work fine on my windows 7 laptop.
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skarai
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try cleaning the jack and plug with CRC 2-26 contact spray :  http://www.homedepot.com/buy/electrical/electrical-tools-accessories/crc/2-36-multi-purpose-lubricant-5-oz-67950.html

you can spray it into the motherboard connecter and on the jack and insert it a couple of times and rotate it
don't use too much!
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