Crashcat
asked on
Windows Shuts Down Unexpectedly
Hopefully very simple - for whatever reason my Windows 7 machine is shutting down unexpectedly after just resolving the following previous BSOD issue (see link)
https://www.experts-exchange.com/questions/27424573/BSOD-Power-Driver-State-Failure.html
Has consistently happened at the same rate that the BSOD did.
110711-12074-01.dmp
https://www.experts-exchange.com/questions/27424573/BSOD-Power-Driver-State-Failure.html
Has consistently happened at the same rate that the BSOD did.
110711-12074-01.dmp
perhaps your power supply isnt large enough to handle whatever you have in your system? which may well fit with your previous bsods
Have you tried reseating the memory modules in your machine / Ran some memory tests to make sure there is nothing wrong with the memory as these can lead to intermittent blue screens.
If you have two sticks, remove one of them and keep running the machine, does it blue screen after few hours or days? Then swap them around, does one cause them to blue screen?
Or if you dont have two sticks, see if you can borrow a stick of memory to test for a while.
Further to that have you updated all your drivers on your computer, the last thread seemed to point to the network drivers at first.
If you have two sticks, remove one of them and keep running the machine, does it blue screen after few hours or days? Then swap them around, does one cause them to blue screen?
Or if you dont have two sticks, see if you can borrow a stick of memory to test for a while.
Further to that have you updated all your drivers on your computer, the last thread seemed to point to the network drivers at first.
This seems to point to pci.sys.
I would update the following drivers:-
Chipset
Network Card
Video Card.
Sound Card
If that fails, look at your internet security. If you are running Norton, remove it, run their cleaner and try a free product like avg.
If that fixes the issue, uninstall avg, run the avg cleanup tool and try reinstalling your Norton.
If it stars again, then remove Norton and use something else.
Mark
I would update the following drivers:-
Chipset
Network Card
Video Card.
Sound Card
If that fails, look at your internet security. If you are running Norton, remove it, run their cleaner and try a free product like avg.
If that fixes the issue, uninstall avg, run the avg cleanup tool and try reinstalling your Norton.
If it stars again, then remove Norton and use something else.
Mark
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This file can be spyware so make sure you run malwarebytes free scan
http://www.malwarebytes.org/products/malwarebytes_free
Reboot computer and check.
Ded9
http://www.malwarebytes.org/products/malwarebytes_free
Reboot computer and check.
Ded9
If nothing works then backup all data and do a clean install of windows 7.
After reinstall install all updates and check whether u get any bluescreen.
Ded9
After reinstall install all updates and check whether u get any bluescreen.
Ded9
ASKER
Ok I renamed the file to rt64win7.old, just haven't had time to mess with it recently. Oh an I have the most up to date driver.
111211-15241-01.dmp
111211-15241-01.dmp
New dmps point to the same file Rt64win7.sys
Backup your data and do a clean install of windows 7...install all updates . If you get a bsod after doing a clean install then it might be a Hardware issue..Ethernet chip might be bad.
Is this a dell computer....if yes then run dell diag on ethernet.
Ded9
Backup your data and do a clean install of windows 7...install all updates . If you get a bsod after doing a clean install then it might be a Hardware issue..Ethernet chip might be bad.
Is this a dell computer....if yes then run dell diag on ethernet.
Ded9
you can test if it works correct when booted from a live knoppix cd : ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso
you should be able to browse the net
you should be able to browse the net
ASKER
Ded9 has been helping me throughout this entire scenario across two questions. The computer still shuts down but after what I now believe to be the correct realtek driver I think we are in a much better situation than before.
overheating or
spyware