thomaspc
asked on
Exchange server address book / internal email
Company A purchased Company B three years ago, and setup user accts and mailboxes on Exchange 2007. Since Company B is physically located in another city, all clients use Outlook setup using RPC/http. Or they use OWA. Now Company B has their own Exchange 2010 server, and new mailboxes etc. Old email was exported / imported using pst files. The problem is with internal emails, because when Bob@companyB sends an email to Suzy@companyA who is in his adress book, he gets an error because she doesn't exist in his organization. When Suzy emails Bob, Exchange simply dumps it in his old mailbox, even though he won't see it. [unless he uses OWA for the old acct.] External emails work fine. The original plan was to leave the old user emails in place for reference, but since the mail has been imported, it isn't necessary. Disabling a mailbox for a CompanyB user on CompanyA's server didn't help, nor did "hide from exchange address lists. How do I fix this?
ASKER
The NK2 file is just "recently used" even if deleted, and the CompanyA user types in the address for a CompanyB user, Exchange still dumps the email in the old mailbox.
I know, but even if you fix the problem on the backend, you might still get calls from users if that recently used list is not cleared out.
If it were me, I would go with the second idea and take the old mailboxes off the server and create new contacts. This will free up space on the server as well.
If it were me, I would go with the second idea and take the old mailboxes off the server and create new contacts. This will free up space on the server as well.
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Hopefully that is enough to close this out then. I'll check out the nk2edit program as well. Thanks for mentioning it, as that will help others with the same problem.
Either way, it will probably make company A's user's lives easy if you remove the NK2 file on the boxes. This will stop them from accidentally using the old address... Keeping in mind this will wipe their entire "Recently used" list in Outlook that pops up when you start to type an address on the "To" line.