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Remote Control Software

JRT55 asked
Last Modified: 2012-05-12

This is not actually a question, except that I’m asking for a few recommendations based on direct experience please i.e. no hearsay.

I have ended up over years and years of playing around with PC’s to have evolved into the extended family’s free tech support line.  It would save me hours of travelling time, and/or frustration telling someone how to accurately communicate what they are doing on their PC screen when I can’t see it, to have remote control (server) software on each of my family members’ machines and a client copy on mine at home.  I remember when pcAnywhere first emerged (although I never bought it).

I want something relatively simple – it doesn’t need a lot of ‘bells-and-whistles’ features which I’d rarely use (unless someone can tell me that things like chat between client and server is in fact a useful feature, for example).  As I’m already providing my time freely, I don’t want to spend several hundred $$’s.  Also, I would value software which doesn’t require me to explain how to set up IP addresses or configure firewall settings at the remote end.  My user base is relatively uninformed in matters technical.  So I’d like to be able to be given mouse sand program control over a geographically remote PC with its own home network (or perhaps just a single PC with an ADSL internet connection).

Looking forward to your recommendations, with thanks.
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