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HKFueyFlag for United Kingdom of Great Britain and Northern Ireland

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Exchange 2007 Outlook error code 0x8004010F

I have an outlook 2003 client that gets the above error when pressing send/receive.

This seems to be related to the Outlook address book, no other clients get this message so I assume there is something amiss with the laptop itself.

This is a new install of Office 2003 and the user has just joined the company so it is a new profile. Can anyone help? (or should I try and get a newer copy of office?)
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Pete Long
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Thanks