troubleshooting Question

Unable to receive email from particular email address

Avatar of nasolsi
nasolsi asked on
ExchangeOutlook
6 Comments3 Solutions432 ViewsLast Modified:
Hi everyone,
I have person who is not able to receive emails from particular email address or domain name as all his colleagues are able to receive emails from that particular email address.
Asked him what error message hi is getting but I didn't get any reply.
Tried to check if that domain name is not into that person's company blacklist but it wouldn't be the answer because all his other colleagues are able to receive. Tried to perform message track but with no success to find where an email is stucked..
PLease any advice on what is the best way is to preform message track, where to start from and steps when I start doing message tracking!
Thank you in advanced to everyone!
ASKER CERTIFIED SOLUTION
Andrew Oakeley
Consultant

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 3 Answers and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 3 Answers and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros