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Unable to receive email from particular email address
Hi everyone,
I have person who is not able to receive emails from particular email address or domain name as all his colleagues are able to receive emails from that particular email address.
Asked him what error message hi is getting but I didn't get any reply.
Tried to check if that domain name is not into that person's company blacklist but it wouldn't be the answer because all his other colleagues are able to receive. Tried to perform message track but with no success to find where an email is stucked..
PLease any advice on what is the best way is to preform message track, where to start from and steps when I start doing message tracking!
Thank you in advanced to everyone!
I have person who is not able to receive emails from particular email address or domain name as all his colleagues are able to receive emails from that particular email address.
Asked him what error message hi is getting but I didn't get any reply.
Tried to check if that domain name is not into that person's company blacklist but it wouldn't be the answer because all his other colleagues are able to receive. Tried to perform message track but with no success to find where an email is stucked..
PLease any advice on what is the best way is to preform message track, where to start from and steps when I start doing message tracking!
Thank you in advanced to everyone!
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Can we know what was the issue,and how did you resolve the issue ?
Thanks for the points.
Thanks for the points.
ASKER
Hi guys,
Checked user's Outlook spam folder and any spam rules and found out nothing.
Done telnet test and it is working as I got a reply.
Done message tracking on Exchange and found a message delivered to his colleague's email address.
Finally spoken to that person again and was told that he has already received that email as it looked like message delay because the message being sent 4 days ago.
So the person is happy now, I'm happy as well thanks for you guys!
All the best!
Checked user's Outlook spam folder and any spam rules and found out nothing.
Done telnet test and it is working as I got a reply.
Done message tracking on Exchange and found a message delivered to his colleague's email address.
Finally spoken to that person again and was told that he has already received that email as it looked like message delay because the message being sent 4 days ago.
So the person is happy now, I'm happy as well thanks for you guys!
All the best!
ASKER
All the best!