troubleshooting Question

Unable to receive email from particular email address

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nasolsi asked on
6 Comments3 Solutions432 ViewsLast Modified:
Hi everyone,
I have person who is not able to receive emails from particular email address or domain name as all his colleagues are able to receive emails from that particular email address.
Asked him what error message hi is getting but I didn't get any reply.
Tried to check if that domain name is not into that person's company blacklist but it wouldn't be the answer because all his other colleagues are able to receive. Tried to perform message track but with no success to find where an email is stucked..
PLease any advice on what is the best way is to preform message track, where to start from and steps when I start doing message tracking!
Thank you in advanced to everyone!
Andrew Oakeley

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