shfisb
asked on
Blue Screen on HP 6000 workstation
We are having multiple windows xp, hp 6000 machines that are randomly blue screening. In checking the event viewer, multiple errors show up as Intel(R) 82567LM-3 Gigabit Network Connection
Network link is disconnected.
We have been replacing the motherboards, but still the issue happens, only on random computers, roughly 10 workstations so far. I have updated the bios, set the power management in the bios to "normal" and updated the latest drivers for the network card. Still no luck.
Any idea on how to proceed?
Network link is disconnected.
We have been replacing the motherboards, but still the issue happens, only on random computers, roughly 10 workstations so far. I have updated the bios, set the power management in the bios to "normal" and updated the latest drivers for the network card. Still no luck.
Any idea on how to proceed?
gcolquhoun
Have you got the BSOD ID error, the link may disconnecting may be a seperate issue.
http://support.microsoft.com/kb/315263
There should be a mini-dump file generated with each BSOD. Either follow the instructions in the article, to find out the offending file or attach one and I can look at it.
This will give you a good idea of what is causing the crashes.
Let me know if this makes sense?
There should be a mini-dump file generated with each BSOD. Either follow the instructions in the article, to find out the offending file or attach one and I can look at it.
This will give you a good idea of what is causing the crashes.
Let me know if this makes sense?
ASKER
Ok. Viewing the minidump file, it shows the following. Could it be the video driver, and if so, what do all the network errors in the event viewer mean?
Mini100511-01.dmp'
10/5/2011 12:26:34 PM
KERNEL_MODE_EXCEPTION_NOT_
0x1000008e
0xc0000005
0xb7b5d753
0xb896d850
0x00000000
igxpmp32.sys
igxpmp32.sys+57753
Intel Graphics Miniport Driver
Intel Graphics Accelerator Drivers for Windows NT(R)
Intel Corporation
6.14.10.5102
32-bit
igxpmp32.sys+57753
igxpmp32.sys+4f22
igxpmp32.sys+3168
VIDEOPRT.SYS+a63a
C:\WINDOWS\Minidump\Mini10
Mini100511-01.dmp'
10/5/2011 12:26:34 PM
KERNEL_MODE_EXCEPTION_NOT_
0x1000008e
0xc0000005
0xb7b5d753
0xb896d850
0x00000000
igxpmp32.sys
igxpmp32.sys+57753
Intel Graphics Miniport Driver
Intel Graphics Accelerator Drivers for Windows NT(R)
Intel Corporation
6.14.10.5102
32-bit
igxpmp32.sys+57753
igxpmp32.sys+4f22
igxpmp32.sys+3168
VIDEOPRT.SYS+a63a
C:\WINDOWS\Minidump\Mini10
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ASKER
I am going to update the video driver after uninstalling it, then check the event viewer for those Intel(R) 82567LM-3 Gigabit Network Connection errors. Will let you know today
Did you get anywhere with this?
ASKER
Well, it appears that it fixed the issue. I updated the video drivers on all of the blue screen workstations, and no issues have been reported. Very strange, but I think it is fixed. Thanks for all the help