Cisco Call Forward no Answer on Call Manager Express & Call Manager 4
We are running call manager 4 in one office and CME 8 in another…both offices are connected via a site to site VPN.
Phone A is connected to CM4 and its DID is 111.222.3333, Phone B is connected to CME and its number is 222.333.4444.
The goal is to configure both phones so that when someone calls 111.222.3333, it rings 3 times on Phone A and then transfers to Phone B if no answer. Also when someone calls 222.333.4444 it rings on Phone B and then transfers to Phone A if no answer.
The call should go to voicemail on Phone A or Phone B if there is no answer.
How do I configure the above scenario? Is there a better way to implement this? Please be detailed in your response.
Phone A is connected to CM4 and its DID is 111.222.3333, Phone B is connected to CME and its number is 222.333.4444.
The goal is to configure both phones so that when someone calls 111.222.3333, it rings 3 times on Phone A and then transfers to Phone B if no answer. Also when someone calls 222.333.4444 it rings on Phone B and then transfers to Phone A if no answer.
The call should go to voicemail on Phone A or Phone B if there is no answer.
How do I configure the above scenario? Is there a better way to implement this? Please be detailed in your response.
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Hi Max, I think the OP is wanting it to go like this:
PhoneA to PhoneB to Voicemail
PhoneB to PhoneA to Voicemail
The complication is that it is on two separate systems. We have to be careful to not bounce the call back and forth where a call can potentially use up all the available voice ports/channels. even my solution is less than ideal.
PhoneA to PhoneB to Voicemail
PhoneB to PhoneA to Voicemail
The complication is that it is on two separate systems. We have to be careful to not bounce the call back and forth where a call can potentially use up all the available voice ports/channels. even my solution is less than ideal.
Hi,
Since you have a VPN with site to site. Is possible to setup a trunk between CM4 and CME 8? That way they call into Site A phone and have the line setup for ring no answer to the phone on Site B, which then in turn could have a ring no answser to a pattern *<DN of phone A> for example (*1234) which would be forwarded to your CM and if a translation pattern would send it to voicemail. This also eliminates any channel usage with external calls between sites. Hope it helps
Thanks
Since you have a VPN with site to site. Is possible to setup a trunk between CM4 and CME 8? That way they call into Site A phone and have the line setup for ring no answer to the phone on Site B, which then in turn could have a ring no answser to a pattern *<DN of phone A> for example (*1234) which would be forwarded to your CM and if a translation pattern would send it to voicemail. This also eliminates any channel usage with external calls between sites. Hope it helps
Thanks
ASKER
I will test all suggestions and report back soon
ASKER
This is what I've done so far:
Phone A CM4 – “forward no answer” forwarded to 222.333.4444 and on Phone B CME, I added the following to the ephone config “snr 111.222.3333 delay 5 timeout 15 cfwd-noan 3999”
This is the result.
Calling phone A - 111.222.3333 rings 3 times and then transfers to Phone B and rings twice. Then both phones ring simultaneously 3 times before the call goes to voicemail on Phone B
Calling Phone B – 222.333.4444 it rings twice before ringing on both phones 3 times before going to voicemail on phone B.
What can I change so that if someone calls Phone A 111.222.3333, the call eventually goes to the voicemail on Phone A instead of the voicemail on Phone B if there is no answer?
Finally, is it possible for the voicemail system to notify the user either via email or txt if there is a voicemail waiting? Is this possible with CM4 and do I need a COOL licensing on CME for email notification?
Phone A CM4 – “forward no answer” forwarded to 222.333.4444 and on Phone B CME, I added the following to the ephone config “snr 111.222.3333 delay 5 timeout 15 cfwd-noan 3999”
This is the result.
Calling phone A - 111.222.3333 rings 3 times and then transfers to Phone B and rings twice. Then both phones ring simultaneously 3 times before the call goes to voicemail on Phone B
Calling Phone B – 222.333.4444 it rings twice before ringing on both phones 3 times before going to voicemail on phone B.
What can I change so that if someone calls Phone A 111.222.3333, the call eventually goes to the voicemail on Phone A instead of the voicemail on Phone B if there is no answer?
Finally, is it possible for the voicemail system to notify the user either via email or txt if there is a voicemail waiting? Is this possible with CM4 and do I need a COOL licensing on CME for email notification?
on the ephone-dn referencing Phone A, add the following:
call-forward noan <number-of-phoneB> timeout 10
on the ephone-dn referencing Phone B, add the following:
call-forward noan <number-of-phoneA> timeout 10
If this works you may adjust the timeout value to 3 rings by modifying the value "10"
hope this helps