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jcaprio

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SBS 2011 Volume Shadow Copy causing server backup to fail?

Hello,

We recently ran into an issue where our exchange server stopped receiving email due to low disk space on the C drive. I did some poking around and found that VSS was taking up huge amounts of space. So, I disabled it on the C drive, and then re-enabled it with a smaller quota. However now, our server backup does not want to work. The following errors are displayed when we try to run the backup:

User generated image
The Following Event ID's are triggered:

Log Name:      Application
Source:        ESE
Date:          11/30/2011 10:03:20 AM
Event ID:      2007
Task Category: ShadowCopy
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      AGM-SRV.accurateglassandmirror.local
Description:
Information Store (8280) Shadow copy instance 1 aborted.

For more information, click http://www.microsoft.com/contentredirect.asp.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="ESE" />
    <EventID Qualifiers="0">2007</EventID>
    <Level>2</Level>
    <Task>16</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-11-30T15:03:20.000000000Z" />
    <EventRecordID>113312</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AGM-SRV.accurateglassandmirror.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Information Store</Data>
    <Data>8280</Data>
    <Data>
    </Data>
    <Data>1</Data>
  </EventData>
</Event>
-----------------------------------------------------
Log Name:      Application
Source:        Microsoft-Windows-Backup
Date:          11/30/2011 10:03:20 AM
Event ID:      521
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      AGM-SRV.accurateglassandmirror.local
Description:
The backup operation that started at '¿2011¿-¿11¿-¿30T15:02:28.842000000Z' has failed because the Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed with following error code '2155348129'. Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
    <EventID>521</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2011-11-30T15:03:20.826072000Z" />
    <EventRecordID>113314</EventRecordID>
    <Correlation />
    <Execution ProcessID="15072" ThreadID="6012" />
    <Channel>Application</Channel>
    <Computer>AGM-SRV.accurateglassandmirror.local</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BackupTime">2011-11-30T15:02:28.842000000Z</Data>
    <Data Name="ErrorCode">2155348129</Data>
    <Data Name="ErrorMessage">%%2155348129</Data>
  </EventData>
</Event>
---------------------------------------------------------
Log Name:      Application
Source:        Microsoft-SharePoint Products-SharePoint Foundation
Date:          11/30/2011 10:05:00 AM
Event ID:      6398
Task Category: Timer
Level:         Critical
Keywords:      
User:          accurateglassan\spfarm
Computer:      AGM-SRV.accurateglassandmirror.local
Description:
The Execute method of job definition Microsoft.SharePoint.Search.Administration.SPSearchJobDefinition (ID 3bbc2701-ca33-49c6-bbf7-cb6129d67614) threw an exception. More information is included below.

The device is not ready.  
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-SharePoint Products-SharePoint Foundation" Guid="{6FB7E0CD-52E7-47DD-997A-241563931FC2}" />
    <EventID>6398</EventID>
    <Version>14</Version>
    <Level>1</Level>
    <Task>12</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2011-11-30T15:05:00.534072000Z" />
    <EventRecordID>113315</EventRecordID>
    <Correlation ActivityID="{94CE4E43-CB11-470A-90CB-EEDB44531239}" />
    <Execution ProcessID="12596" ThreadID="12004" />
    <Channel>Application</Channel>
    <Computer>AGM-SRV.accurateglassandmirror.local</Computer>
    <Security UserID="S-1-5-21-847726691-1697868861-806467491-2659" />
  </System>
  <EventData>
    <Data Name="string0">Microsoft.SharePoint.Search.Administration.SPSearchJobDefinition</Data>
    <Data Name="string1">3bbc2701-ca33-49c6-bbf7-cb6129d67614</Data>
    <Data Name="string2">The device is not ready.  </Data>
  </EventData>
</Event>
---------------------------------------------------

Any suggestions?

Thank you!
Avatar of Rob Williams
Rob Williams
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If there is insufficient space for VSS, your backup will fail. You will need to increase the available space. If you need to regain some space have a look at the following link. You may have large log files or have to add a drive and moves some of the SBS data files like Exchange:
http://blog.lan-tech.ca/2011/11/03/missing-sbs-20082011-drive-space/
Avatar of jcaprio
jcaprio

ASKER

ok, I freed up 20GB of space now, but I am still getting the same error. Any other suggestions?
Have you rebooted the server?

I occasionally run into vss problems on SBS servers.  What I end up doing is disabling the server backup feature, rebooting the server, then re-enabling the backup.  You'll have to wipe the hard drive and go through wizard, but that seems to fix my issues.
After freeing up space did you then increase the size of the shadow copy storage area?

If so I would run from a command line;
  vssadmin list writers
Are any errors reported?

Avatar of jcaprio

ASKER

Hey RobWill -

No errors when running that command. Can you please advise how I would determin what the proper amount of allocated disk space should be for VSS?

Thanks a bunch!
I m afraid I don't know how that is determined. There are different VSS writers and different space allocations. Some <1GB Some greater than 50GB on some systems, and some "unbounded". These are usually set and managed by the system. The current state is displayed with 'vssadmin list shadowstorage'. How/where exactly did you make your changes.
Avatar of jcaprio

ASKER

I right clicked C, selected shadow copy, set the max to 320mb, deleted the old shadow copies, then set the new maximum to 5GB. Still failing on backup...

Im going to set no limit for now, disable the backup, reboot and see where we are at... I will repost in a little while.
Avatar of jcaprio

ASKER

Wish I had better news, but I seem to be getting nowhere with this! Here are the 3 errors being thrown when I attempt a backup at this point:

 User generated image
 User generated image
 User generated image
Any other suggestions out there?
Avatar of jcaprio

ASKER

I am also getting this Event ID as a warning:

 User generated image
Maybe this will shed some light?
A couple of those errors make me thing it is a known issue with one or more Sharepoint updates that break the backup feature. You need to run psconfig after installing. Please see the following about how to so so:
http://blogs.technet.com/b/sbs/archive/2011/05/24/you-must-manually-run-psconfig-after-installing-sharepoint-2010-patches.aspx
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jcaprio

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