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incompatible storage media detected in robotic library .BackupExec2010R3

shouichi
shouichi asked
on
I installed BackupExec2010R3 on the Windows2008Storage Server and
HP autoloader is connecting with SAS (LTO5)

when I do inventory , the job failed and I get error messages  from BackupExec saying ,

"Inventory Device 00002 The job failed with the following error.Library error
incompatible storage media detected in robotic livrary."

What is this problem ?
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Well if you have other media other than LTO-5 and LTO-4 in the library?

Author

Commented:
I am sure Tape is for LTO-5.
in this case, the autoloader has problem ?
According to web control interface of autoloder,
it is alarting the tape's problem
but both is new one.( tape and device)