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HP Officejet 6500 Printing Green

HI;

An HP Officejet printer is only printing green. It says that it has black ink but when I checked the cartridge seemed empty, I changed to another one which I was told was full- but which seems very light and the same think happens. The blue cartridge shows as empty.

Do you have any idea what may be the cause?
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David-Howard

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nobus
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There was ink in the printer and it was using the same paper as before. The owners sent it back to the company they bought it from.
did you print a test page?  any results?
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ASKER

Hi;

As I indicated I never knew what the problem was. The original vendor collected the machine and has not returned it to this point..