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Why is Installation black Screen occuring

kchendrix
kchendrix asked
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I have an old 8303-21u  by IBM  ( Lenovo)      I wanted to put a fresh install of XP PRO SP3 on it.  When I put the cd in it starts up but you never see the part about hitting F5 etc... for drivers, the screen remains blank until it gets to the Part where it asks if you want to do a repair or install Windows.   The install goes great until it reboots  but then  the screen comes back black.   I have gone into the bios and used  the onboard video....  but no luck anyway I try.  I tried a different Install CD  and even swapped the CD ROM out.....    Has anyone run into this before.? What was your solution?
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Maen Abu-TabanjehNetwork Administrator, Network Consultant
Top Expert 2011

Commented:
maybe BIOS issue , try to reset BIOS to default settings , remove any CD's from Driver and retry
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
Did you wipe the harddrive before trying to install? You do get the 'normal' windows installation screens, right?

Commented:
Can you boot the machine to Windows Safe mode?

Start machine and hit F8, F10 or F12 (not sure what key on Lenovo) to select Safe Mode with Networking. If you can get to Safe mode Windows does not have the right Drivers loaded. Download them in Safe mode and update them.

Author

Commented:
Mez     I am trying to do a fresh  XP PRO SP3 Install... so there would be no drivers being loaded accept what ever the install disk was loading....   and gerwin...   No  I don't get normal install windows until it gets to the part where it asks if you are doing a repair or install..... etc.....    

I did reset bios  but no luck......
Maen Abu-TabanjehNetwork Administrator, Network Consultant
Top Expert 2011

Commented:
listen  just to simplified the problem can you boot from XP CD? will you see the loading process?

Author

Commented:
I use the XP CD TO Boot into The Install process.   The first part of the Install doesn't appear at all,  Nothing on Video Display until The Part that asks you if you want to repair or install.....   So I am missing out on the very first part of the install ....      When i proceed from where I can see it goes along fine installing until reboot and the display is black again.        I think I might need the driver for the on board video but unfortunately that is the part of the Install disk that starts black on this computer.   So you can't see where it asks you for the 3rd party drivers.
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
>> Nothing on Video Display
Can you try a different display?
Maen Abu-TabanjehNetwork Administrator, Network Consultant
Top Expert 2011

Commented:
just connect external Display and press on the button on keyboard that have display screen picture , see if you can get output , am scaring that problem with screen

Author

Commented:
It is on external screen...  i have several displays it does the same thing on each display... very strange.
Maen Abu-TabanjehNetwork Administrator, Network Consultant
Top Expert 2011

Commented:
its possible RAM issue , try to remove RAM if there is 2 RAM stick remove one or change it..
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
That model has an active page on the Lenovo Support Site. Have you called Lenovo to see if you can get Recovery CD's?  Recovery CD's will have the correct video (Intel Extreme Graphics) drivers to install. ..... Thinkpads_User
Top Expert 2013

Commented:
test if it does the same if you install another OS, eg ubuntu    http://www.ubuntu.com/
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
Or just boot some live linux cd, does that display normally?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks, and I was pleased to assist. .... Thinkpads_User