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Connecting additional Brother MFC 7440N to network

I have a client who has an existing Brother MFC 7440n on the network as well as other Brother printers. Each printer is configured with a static IP. The computer I am attempting to install on is a Windows 7 Professional laptop connected to the LAN via ethernet cable. The previous computer in the office was moved to the next office over and was running Win XP. It still can print and scan to the printer in question.

When I go to install the software it gives me the option to install local or network. I choose network and then it comes up with the different IP addresses of other printers on the network. I choose the correct static IP which is listed as BRNxxxxxxxx on 10.254.15.245. After it is successfully setup I cannot print nor can I scan using the control center. I can ping the computer fine.

I was wondering if there was an issue with another 7440n on the network. I have tried a clean uninstall and reinstall. I have tried installing with just Add Printer and using IP address (which works for printing) but as soon as I install the software for the control center it looses connection.

Any thoughts?
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Most Valuable Expert 2015

Commented:
Maybe you need another version of the software, check the Brother site for downloads (maybe you need to check the Windows 7 version whether it is 54 or 32 bit, usually there are different installers for those Windows versions).
Developer
Fellow 2017
Most Valuable Expert 2018
Commented:
With different static IP addresses, there should be no problem in having multiple devices. You should not use the Add Printer technique with Brother MFCs. You should install what Brother calls the "Full Driver & Software Package". For your MFC, this may be found at:

http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=mfc7440n_all

Even if you have the install CD, it is better to download the latest-and-greatest Full Driver & Software Package from the link above. You didn't say whether your client is using 32-bit or 64-bit W7, but be careful to pick the right one in the "Select OS" step.

One other thing you should do is update the firmware. This may be downloaded from:

http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_index.html?reg=us&c=us&lang=en&prod=mfc7440n_all&type2=4&os=all&flang=all&dlid=dlf004226

Once again, there are separate 32-bit and 64-bit sections for W7. Of course, check first to see if your 7440N already has the current firmware version.

While you're at the site, I suggest downloading the manuals – they're very good:

http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_index.html?reg=us&c=us&lang=en&prod=mfc7440n_all&dlid=&flang=English&type2=-1

Regards, Joe

Author

Commented:
Thanks all. I will check the firmware. I initially downloaded from the Brother Website the full driver and software package for the correct version for Windows 7 x64.

I will post on Monday the results of the firmware.

Author

Commented:
Update: Sorry it took so long to get back to this question. The issue was solved by going into the network setup and choosing the option to use the IP address instead of the Brother Created address. I don't know why it wouldn't do it automatically but all scans worked.

Thanks again to all the replies.

Author

Commented:
I followed all steps in the post to ensure that I wasn't missing anything. After more research found the option in the CC3 options.