I have a customer laptop Dell Inspiron 5010. When Starting up it stalls at the starting windows screen and there is a varigated color bar approx 1/4 inch wide at the top of the LCD it does not show the loading bar. I did a factory recovery and the same thing. I ran Eurosofts PC check and it shows no problemas with the video card, hard drive, motherboard nor memory. Anyone have any suggestions.