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Need help installing printer software

Here's the deal: I have a Kodak AIO ESP310 printer running on Windows 7. After 2 calls and a long online chat with Kodak support, I've been told that my issue is this:

I need to have my software remain at 6.1. If I upgrade to 7.1, then my problems with printer communication start. That's the solution given to me by Kodak support. V7.1 won't work on Windows 7.

I'm happy to stay on 6.1, but I go through this process:
1. Use Clear_Utility_for_KODAK_All_in_One_Printer_Software.exe to uninstall current software.
2. reboot.
3. Reinstall software from CD.
4. Everything is fine, but then within a day or two the software goes out and upgrades itself and I have the same problem again.

I've had  the Kodak guys take control of my system twice, and then assure me that it would never happen again. That usually takes two hours and IT HAPPENS AGAIN.

So I thought I would come to the real experts for some advice. :)

System: Windows 7 Home Premium

Processor: Intel Core i3 CPU
RAM: 6 GB
System type: 64 bit
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Top Expert 2013

Commented:
mel200--Have you tried running the printer in Compatibility Mode?  Right click the executable for the printer|Properties|Compatibility tab and set to run in Win XP SP3 mode. I do not know how old this printer is.  It does not show up on the list for compatibility with Win 7. http://www.microsoft.com/windows/compatibility/windows-7/en-us/Search.aspx?l=en-us&type=Hardware&s=Kodak%20AIO%20ESP310%20printer

Commented:

Dear mel200,

There are probably created shortcuts in a program group ( Start->Program and so on ) where you can find a KODAK group.

Here is a program for adjusting your KODAK printer. And when you run this program then you have to find in the menus something that has name Preferences or Settings or Configuration.

Look bellow all tabs. There is a probably offered an option to "Automatically update this sofware" for KODAK printer.

All you need is to uncheck box with such offer. This must be disabled.
If you have some other such "Automatic update" options in your tabs look at them and disable them.

The automatic update of your software will stop and you will have your software version 6.1 constantly.

regards

Nrisimha




Author

Commented:
Thanks, to you both! It's a new printer, bought only a few months ago. This has been a very frustrating problem. I will install the software and find that checkbox!

Commented:


Yes, this group is KODAK Printer Setup Utility. Go to Start > Programs > Kodak > KODAK Printer Setup Utility.

Here is this explanation for this menu:

http://support.en.kodak.com/app/answers/detail/a_id/42805/selected/true

regards

Nrisimha

Author

Commented:
Frustratingly, this time when I installed, it went out to the web and downloaded the newest software, so I have 7.1. There is no place in the installation process(believe me, I've now installed it ten times) where it offers you a chance to decline the update.

Last time I had a tech take control of my laptop, he did something with the services that wouldn't allow an upgrade, and he said that would work forever. I guess it worked for that installation, but isn't working anymore. Any ideas?

If I go to printer properties, I don't see a Compatibility tab, only this- see screenshots below.
 properties perferences

Author

Commented:
Oh! I did find out where to set it as compatibility>windows XP SP3. Now I will reboot and see if that helped. If not I will look at the link from Nrisimha. Thanks!
Commented:

You had to disconnect first from the Internet. And this upgrade to 7.1 shows that you really have enabled update option. I will tell you where.

This printscreens show a Printer Setup Utility and Printer Properties but not real options.

I have some questions - you don't have a  Kodak AIO ESP310 as I can see.
You have Kodak AIO ESP C310. Mismatch.

And do you have a icon "KODAK Home Center Software" on your desktop or somewhere in a group?
I am interested if you have so can you open that iicon and send a printscreen?



Last time I had a tech take control of my laptop, he did something with the services that wouldn't allow an upgrade, and he said that would work forever. I guess it worked for that installation, but isn't working anymore. Any ideas?

Yes, and he was right, because he did right thing. I will you explain what is happend.

The problem is that there exists BONJOUR Service that is enabled when you open KODAK Printer Setup Utility and this service is used for many softwares like iTunes to enable upgrading software to new version.
You has a such a case. As I said if you are ONLINE and start KODAK Printer Setup Utility the BONJOUR service is enabled and allow the upgrade of your printing software without asking you do you want that or not.

This tech was right and he disabled BONJOUR service ( like I am disabled BONJOUR service for Apple's iTunes installed on my PC). But, he didn't know that this service is enabled again if you open KODAK Printer Setup Utility.

I am reading from Kodak site, but these images are recorded on my PC:

Error: "Printer not responding" (105-100003)

 If the message continues to appear:

If you have updated to Home Center Software 6.x or higher, disable the Bonjour Service:
Select Start > Run.
Type services.msc in the box, and click OK.

K1

Locate and right-click the Bonjour Service and select Properties.

K2K3

In the Startup type list, select Disable.
Click Apply and then OK.

K4
Then press right mouse button and click on the Stop:

K5
And you will have Disabled BONJOUR Service:

 K6
Locate and right-click the Kodak AiO Network Discovery Service and select Restart.


Try printing from Home Center Software again.


Before this actions for Disabling BONJOUR Service you have to install Printer software ver. 6.1 WITHOUT ENABLED Internet connection !!!

Nrisimha



























Author

Commented:
setting it to compatibility>windows XP SP3 did not work.  

This: http://support.en.kodak.com/app/answers/detail/a_id/42805/selected/true

did not work. Sorry, is there a way to stop it from upgrading the software?
Top Expert 2013

Commented:
mel200--One of the files in the C:\Program Files|Kodak folder should be the one that automatically checks for and installs updates.  I do not know what it is called, but usually the word Update is part of its name.  You can disable that file by renaming to xxx.old.
Also this reference may be of interest
http://resources.kodak.com/support/shtml/en/manuals/urg01187/urg01187c9s3.shtml

Commented:
Dear mel200,

<edited by SouthMod>

You have an claim from KODAK site:

 Bonjour
And read carefully what have written experts from KODAK Helpdesk service about your printer problem in Windows 7:

http://support.en.kodak.com/app/answers/detail/a_id/36674/kw/KODAK%20ESP%20C310%20All-in-One%20Printer%206.1/selected/true

N.

Author

Commented:
Nrisimha, I didn't see that long post before I tried those other things and posted. I am going out now and will certainly give all that a go when I get back. Thanks for the detailed explanation!

Author

Commented:
Nrisimha - I am going to try what you suggested. Again, thank you for the detailed explanation.

<edited by SouthMod>

Author

Commented:
I have done everything suggested. Now, when I boot up my computer, I see two separate errors. The first reads:

EKiO2MUI (in the top bar)
 attempted an unsupported operation

the second reads:
EKiO2MUI (in the top bar)
Encountered an improper argument

And the printer still doesn't print.

Author

Commented:
I see this if I click on the status monitor for the printer, too
 printer icon error1 error2
Wouldn't it be easier to just go into Windows Firewall and block all inbound/outbound connections for Bonjour?  If Bonjour is blocked by the firewall from sending or receiving anything, the older version of the printer software can be installed as normal, without deleting or changing any component of it, and it'll be prevented from "phoning home" to update itself, won't it?

Author

Commented:
Makes sense. I have McAfee, but same thing, right? Meanwhile I am not able to print and I'm getting these errors. I tried reinstalling the printer to no avail.

Commented:
I am not able to give you a solution other than to identify the updating service an disable it.

On the other hand, if Kodak is selling you a new printer with new software that STILL does not support Win7, I would not want to be dependant on it. Return the damned thing and get a real printer.

Oh and in the proces (if it's an inkjet model) I would skip HP also. Just crazy what kind of problems customers have with HP software on Inkjet Models...

To summarize from the above advice:

1. Uninstall all Kodak software.
2. Uninstall/disable Bonjour.
3. Disconnect from the Internet (unplug ethernet cable - disable wireless).
4. Reinstall proper version of Kodak software.  If possible look for a "custom" install option and install only the driver.
5. Check all properties of printer software to see if there is an option to disable automatic updates.
6. Do a test print to confirm correct operation.
7. Reconnect to the internet.

Author

Commented:
Thanks, all. I did all that yesterday, and got those errors. But I'll try it again today, maybe with the addition of disallowing the bonjour service in windows firewall or McAfee.

If that doesn't work, I'm going to contact Kodak(again) and take ConIT's advice and return the damn thing.

Any suggestions for really good inkjet printers?

Author

Commented:
It's printing! I took the advice to actually uninstall the bonjour service.

<edited by SouthMod>

Thank you, experts!

Author

Commented:
Happy to comply.  I actually deleted the Bonjour service.