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SYMANTEC MANAGEMENT CLIENT" services - Error

While i tried to start "SYMANTEC MANAGEMENT CLIENT" services, i hit by an error as per below:
"the symantec management client service on local computer started and stoped. some services stop automatically if they are not in use by another services or programs"
Windows: Windows 2008 Enterprise.
Please advice how to fix this error
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Doodad Boy
Asked:
Doodad Boy
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1 Solution
 
P1iskenCommented:
Some of the service are meant to not be in a running state at all times... Do you see the Symantec Endpoint Protection or Symantec Antirvirus service running as it is suppose to, annnddd, if assigned in your policy do you see the Shield with the green connection status indicator in your systray...

Please advise and I will pull up my SEP Environment for further investigation..

Thanks,

P1isken
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Doodad BoySupprtAuthor Commented:
Hi,

Symantec endpoint proctection could not be started due to error symantec management clinet could not be started.

While we tried to start the reported services " SYMANTEC MANAGEMENT CLIENT ", we hit by an error as per below:
" the symantec management client service on local computer started and stoped. some services stop automatically if they are not in use by another services or programs"

We have ran a Debug file for the affected services. According to the log, 2 type of file failed to load -> found Fail to import profile from c:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Cltdef.dat.bak & profileMan: cannot load client profile c:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Cltdef.dat therefore the servicec could not be Initialize

For more info, please check below debug log:
12/03 23:43:18 [6984:6760] Enterprise version, Build 480!!!
12/03 23:43:18 [6984:7712] DamperControlSleepMS = 100
12/03 23:43:18 [6984:7712] IsAlone() = 000000014016DC50
12/03 23:43:18 [6984:7712] ImportFromStream :  loadXML failed
12/03 23:43:18 [6984:7712] ImportFromStream :  loadXML failed
12/03 23:43:18 [6984:7712] Service ThreadID 000000007775ED80
12/03 23:43:18 [6984:7712] Loading c:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Cltdef.dat
12/03 23:43:18 [6984:7712] Fail to import profile from c:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Cltdef.dat.bak
12/03 23:43:18 [6984:7712] ProfileMan: cannot load client profile c:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Cltdef.dat
12/03 23:43:18 [6984:7712] Service Start Initialize() Failed!
12/03 23:43:18 [6984:7712] Service is shutting down
12/03 23:43:18 [6984:7712] Saving SMC State
12/03 23:43:18 [6984:7712] Skip saving state because Engine is not running
12/03 23:43:18 [6984:7712] Stopping SyLink...
12/03 23:43:18 [6984:7712] delete SMC State...
12/03 23:43:18 [6984:7712] chmod on file c:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SerState.dat to read/write.
12/03 23:43:18 [6984:7712] delete netport...
12/03 23:43:18 [6984:7712] delete IDSSignatureLib...
12/03 23:43:18 [6984:7712] Disable damper...
12/03 23:43:18 [6984:6760] System configuration has been saved.

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P1iskenCommented:
Can you replace the file from a working machine as listed in this Symantec forum post:

http://www.symantec.com/connect/forums/symantec-management-client-service-entered-stopped-state

Please advise..

Thanks,

P1isken
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Doodad BoySupprtAuthor Commented:
Issue fixed by provided solution
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P1iskenCommented:
Thanks... And glad to hear your issue was resolved...

P1isken
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