We help IT Professionals succeed at work.

Dead hard disk

DaveWWW
DaveWWW asked
on
I have a 2TB Seagate ST2000DL001 drive (was in an enclosure).  Suddenly today it no longer starts up.  I removed it from the enclosure, plugged it into a USB adapter instead.  When I power it up I can hear a one-second faint beep every few seconds.

I froze the drive in a zip lock bag for an hour, but it behaves the same.

Am I in the realm of drastic and expensive measures now?  I assume I'm out of "tricks"?  Any advice?
Comment
Watch Question

Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
>>> I froze the drive in a zip lock bag for an hour, but it behaves the same ... Am I in the realm of drastic and expensive measures now?

Pretty much, yes.   You can try SpinRite (grc.com) which is not free. But the drive needs to spin for SpinRite to work. So in this case, I think you are into the professional recovery realm and you need to weigh the costs against the benefits. .... Thinkpads_User

Most Valuable Expert 2015

Commented:
To me it sounds like it isn't even spinning up properly, so spinrite won't really be of much help.

Get a new HD and restore the data from your backups.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
>>> spinrite won't really be of much help.  <--- As I noted above if it won't start.  .... Thinkpads_User
Robert RComputer Service Technician

Commented:
Is this a beep or clicking noise? If you touch the drive, do you feel any vibration that may indicate that the drive is spinning up? If is vibrating indicating the motor is running and the drive is making a clicking noise then it may be the drive is trying to find the boot sector of the drive. If that is the case as mentioned by thinkpads_user spinRite may be able to repair it. Contrary to what many people believe placing the drive it the freezer does not really help and may cause condesation on the platters making matters worse.

Author

Commented:
It definitely doesn't spin.  Look up FreeAgent USB drives, and it turns out lots of people are having the same issue.  Looks like we're in the professional recovery realm, as thinkpads_user says.

Thanks.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you, and good luck with a recovery service if you choose that route. .... Thinkpads_User
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
Though already closed, another trick is to hold the drive in your hand by the side edges and make quick twist motions with your hand as it's trying to startup. No shaking just quick twists. You USB adapter has a separate power supply, right?
Robert RComputer Service Technician

Commented:
In order to prevent further damage to the drive and thus lessen the chance of recovering data, it is best to leave the job to the proffessionals. You tried what you could and the more attempts at trying to recover the data yourself the more potential damage that can occur to the platters that hold your data.