LogicalSolutionsNZ
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Outlook email disapearing when sent to mailbox
I have the most bizarre issue. This may be common but I have never seen this before.
I have a user who has accidentally moved multiple emails into their mailbox in outlook (please see attached image).
I can reproduce this myself and for the life of me I can't find where the email has gone. It's not in the original folder, junk folder no where. Anyone have any ideas?
Hopefully this is just a simple one. Cheers
fault.jpg
I have a user who has accidentally moved multiple emails into their mailbox in outlook (please see attached image).
I can reproduce this myself and for the life of me I can't find where the email has gone. It's not in the original folder, junk folder no where. Anyone have any ideas?
Hopefully this is just a simple one. Cheers
fault.jpg
lamaslany
Maybe I am misunderstanding the problem but isn't it in the Backup Alerts folder?
Or do you mean that they've moved them into the root of the mailbox? In which case just select the root node: Mailbox - Damion Mitchell
ASKER
yes root node Mailbox - Damion Mitchell. She has moved a whole bunch of emails into hers.
I was testing on my mailbox and mine does the same thing, they just disappear. How do you get them out of there? As you can see in my screenshot I cannot see any emails in there and right clicking on my mailbox doesn't seem to give me any relevant options either.
fault1.jpg
I was testing on my mailbox and mine does the same thing, they just disappear. How do you get them out of there? As you can see in my screenshot I cannot see any emails in there and right clicking on my mailbox doesn't seem to give me any relevant options either.
fault1.jpg
I see! I am sure I've done this before but for the life of me I cannot recall how...
In the meantime you could archive the items in the root and then re-import them into a different folder.
In the meantime you could archive the items in the root and then re-import them into a different folder.
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ASKER
Perfect!! Thank you
wait , i can not recognize the problem :
Damion Mitchell who is troubles maker :-p , moved multiple emails into their mailbox in outlook
moved from where?moved from inbox to inbox? then the message has gone? its disappeared? is this issue? or something i missed
Damion Mitchell who is troubles maker :-p , moved multiple emails into their mailbox in outlook
moved from where?moved from inbox to inbox? then the message has gone? its disappeared? is this issue? or something i missed
Emails were moved from a source folder (such as the Inbox) to the root of the mailbox (rather than a folder under the root). These emails could not then be accessed as selecting the root of the mailbox, Mailbox - Damion Mitchell, displays the Outlook Today page rather than the items in the root of the mailbox. By disabling the Outlook Today splash page the items are again accessible.
sorry maybe i came late .. the problem solved ... good luck and thank you people for helping him