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MalwareBytes "paid version" slows computer down upon boot-up

I have been using the free version of MalwareBytes for years and I love the product. However, if a PC is severely infected, MalwareBytes along with many other PC repair tools become corrupted and/or disabled. For the basic end user, they won’t know how to run the MalwareBytes manually on an infected PC.

With that said, I have been using the “full paid version of MBAM” but it slows down all my PC's considerably during the boot up. It may take up 2 minutes before you can actually click on a desktop icon such as "My Computer". It basically hangs the PC for a few minutes. After the 2 minutes, the PC performs normally.

My thought:  is that there may be an option in MBAM that can be disabled without taking away the MBAM effectiveness.

I can’t seem to find much on the web about my issue. Any suggestions
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Aaron TomoskyDirector, SD-WAN Solutions

Commented:
It's running a startup scan. Disable it.
Andreas GieryicComputer Networking, Owner

Author

Commented:
I'm not sure which option to uncheck, is it under "protection tab" > "start protection module with Windows" ?

there are so many options including "Settings" > "Scanner Settings"

Also, should I exclude the scanning of the Antivirus and MalwareBytes folders?
Andreas GieryicComputer Networking, Owner

Author

Commented:
I just tested this on 3 PC's
- If I uncheck the "start protection module with Windows", it disabled the protection. When you reboot the PC and bring up the MalwareBytes, it shows "Protection Disabled". So I assume that defeats the purpose of the paid version.
Author of the Year 2011
Top Expert 2006
Commented:
@aarontomosky - I've never heard of a "startup scan" with Malwarebytes. Do you have a link to their website documenting such a thing?

@agieryic - The "Pro" version of MBAM is giving you "on-access" protection, which is not something you had with the free version. I does take some time for the service to start on a fresh boot/re-boot.

You can (Windows 7) modify the service to "delay start" - but note the warnings in #17 of the FAQ here:
http://forums.malwarebytes.org/index.php?showtopic=10138

On rare occasion I have had MBAM Pro conflict with MSE; which causes lagging operations. This is a common enough occurence with various AV applications that MBAM has detailed instructions for telling them how to ignore the MBAM processes (same FAQ link).

An example for MSE is attached as an image. Exclude Processes
Andreas GieryicComputer Networking, Owner

Author

Commented:
Two of the PC's are running Windows XP, One is Windows 7

I use Panda Cloud and MSE. In my three cases, I used the Panda Cloud. I entered the 3 exclusions
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

I also excluded the Panda Antivirus folder within MalwareBytes.
Performance loss is still very noticable upon boot. I would rather not have the MBAM Pro run a scan during bootup - as long its protecting the PC during normal operation. When I bring up task manager, all I can see is the MBAM process that takes up ram but no related CPU processes.

Is this just something I have to live with? on older PC's its very noticable - not too bad on a brand new PC with a i5 processor.



Author of the Year 2011
Top Expert 2006

Commented:
agieryic,
I am fairly familiar with MBAM (Pro) - loading it on every computer that comes in my repair shop. To my knowledge, there is no such thing as a "start-up/boot-up scan". If wrong, it sure won't be the first time, but I've never seen it mentioned in the MBAM forums - nor in my personal experience.

If this only happens after booting, have you considered NOT shutting down your systems - just leaving them running or activating sleep mode after long periods of inactivity?
Andreas GieryicComputer Networking, Owner

Author

Commented:
I have seen and respected many of your comments over the years which have helped me with my PC repairs experiences.
I would really like to know what is taking place that slows down the PC boot up when MBAM Pro is loaded. I tried process explorer but it doesnt help when yoou cant access it till the bootup process has settled down.

I will make a note to the end user to make them aware of the delay in the boot up process.
thanks again for your help
Author of the Year 2011
Top Expert 2006

Commented:
Excellent question, but other than knowing the various processes are getting fired up (along with everything else), I don't have an authoritative answer for you.

I'll check through the MBAM forums to see if anyone else has asked that - and post a question of my own if needed.

The developers are a little hesitant to give away too much about what MBAM actually does (the bad guys are watching), but they may be able to shed some light on this.

If I hear back from them, I'll post it here.
Author of the Year 2011
Top Expert 2006

Commented:
Thank you for closing this out so promptly.

Did you configure the "Firewall" settings in Panda?
Set Exclusions for Malwarebytes' Anti-Malware in Panda Global Protection 2012:


•Open Panda Globel Protection and make certain that the Status tab is selected

•Click on Settings near the lower left under Protection

•In the window that opens click on the Settings button under Threats to Detect and Exclude

•Click on the Files tab

•Click the Add button and add the following files which are all located in C:\Program Files\Malwarebytes' Anti-Malware Note: These files will be located in C:\Program Files (x86)\Malwarebytes' Anti-Malware on 64 bit Windows versions


¿mbam.exe

¿mbamgui.exe

¿mbamservice.exe



•Click on OK and then click Apply

[This might be the cause]
****************************************************
•Click on the Firewall tab

•Under Rules, click the Settings button next to You can specify which programs can access the internet and make certain that Malwarebytes' Anti-Malware is listed as being allowed for both Inbound and Outbound, if it is not, then add the 3 above files and click OK

•Close the Panda Global Protection window


Andreas GieryicComputer Networking, Owner

Author

Commented:
I have Panda Cloud - and I did add the MalwareBytes entries
Author of the Year 2011
Top Expert 2006

Commented:
I missed part of this earlier:
"I use Panda Cloud and MSE."

Do you mean that you are running BOTH on these three systems?

I've got to do customer calls for a few hours, but back when I can.