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Outlook attachment issus

MourantSD
MourantSD asked
on
Hello all,

As always, got a strange one for you today.  Just had an issue when someone has attached multiple documents to an email and sent out externally.  When the external client has received these attachemnts the names of the attachments are correct though the contents of each attachment is the same as the first document in the list.  An easier way of describing this would be all of the attachments have copied the information from the first document though have kept their titles.  We are using Outlook 2002 with SP3.

Any ideas?
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Top Expert 2012
Commented:
I would check the users sent items
Check that there were actaully separate files sent.

Check to make sure that before the word documents were sent they were actaully saved locally first.
as opposed to the user sending from Word (i.e. Word>File>Send to Mail Recipient)

ON the recipients End, Anything could have really happened here. (corruption, Incompatibility issues, AV issues on Recipients end ect ect )

I would resend the documents each in an individual email and test
I would also send to an free POP account to check its being sent properly