We help IT Professionals succeed at work.

VNC Viewer

I have installed ultravnc viewer but I can not get it to connect to any pc's on my network.  we are on server 2008 and connect to pc's via a computer name.

I have looked at other computers configuration but I can not see anything obvious.  I spoke to my colleague and they suggested that there was an option to connect to a security group under properties but i can not find this?

any ideas?
Comment
Watch Question

Check the firewall  of the remote machine you are trying to connect to.
make sure you can ping the machine by name and by IP address (and when pinging by name, make sure the IP it comes back with is the one you expect! )

Look in the Control Panel, Windows Security or Windows firewall and/or  in the settings of whatever "protection suite" is running on the remote machine.
You might have to "open" the port VNC uses

You can also give remote desktop a try, to verify the remote machines "can be "contacted".
Do Start, Run (or search) : mstsc

...post an update and we'll take it from there :)


 
LBC

Author

Commented:
HI head geek,
I am able to run mstsc and connect to another pc ok.  
the computer doesnt have a fixed IP address, and so I couldnt ping it.

how do i open the port that vnc uses?
LBC

Author

Commented:
HI Again,

I ahve just been looking at the settings and discovered what it is under options and misc share the server should be ticked.

But i have another ptoblem now when I type what i think the password is it rejects the password and tells me that i cant connect?
how can i clear this error and get the password to work?
1) Are you able to ping those machines using machine names? using machine names to ping is the best thing to be used to ping an machine to find out if the machine name can be resolved perfectly & the machine is reachable over the network.
2) Do you have a dns server ?
3) Which firewall are you using ?
4) Is everyone connected on the same local switch on which you are trying to connect to ?
5) Which is the hardware firewall that you are using ?
LBC

Author

Commented:
yes i am able to ping the machine ok
the previous IT person setup and configured ultra vnc and it does work ok for other computers but not the new ones that I am setting up?
Thanks for the reply LBC but can you answer the other questions it will help understand the scenario much better & get your question to be sorted out in the fastest possible way.


2) Do you have a dns server ?
3) Which firewall are you using ?
4) Is everyone connected on the same local switch on which you are trying to connect to ?
5) Which is the hardware firewall that you are using ?
It sounds you went passed  "contacting" the machine . What's the error message ?
LBC

Author

Commented:
host 500 error message
LBC

Author

Commented:
sorry incorrect error message it should be: wrong password authentication failed.  Even though I am using the correct password.
LBC

Author

Commented:
any other ideas as i still cant get this to work?
Dear can you please answer my pending questions it will help resolve the things in a much better way..
LBC

Author

Commented:
still an unresolved issue!
LBC

Author

Commented:
thanks for your answer.
i was able to look at the privledges under the user and add remote networking and now it works