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Pau Lo

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configuration management MS tools

Do microsoft sell/provide any decent configuration management tools that would help comply with ITIL? If so can you detail them? And how the overall configuration management process works at your place?
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bbao
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Pau Lo

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DO CMDB automatically colalte settings from servers/workstations (what other devices would be in there - plaese state) - or must they be manuallly entered by hand?
"colalte"?? you mean collect??
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yeah collect
technically, CMDB itself does not scan the network and automatically collect the inventory information.

however, commonly the central management server of a CM system may initialise the request to all managed computers (or hosts), and the agent software running on the client computers will scan the hardware and/or software on behalf of the management server then send the info back and update the CMDB, accordingly.

therefore, if a CM system is in place, for most inventory information, you no need to manually input it.

please be aware that some asset information for management purposes is normally to be manually updated, such as purchase price, support department, cost centre and etc, as they are not available from the automatic inventory discovery.

hope it helps,
bbao