We help IT Professionals succeed at work.

Services will not load after a virus

James Hanks
James Hanks asked
on
I have a Windows 2003 Server that got hit by a virus. The virus was "privacy protection" and it hid all the directories and files. After removing the virus I finally got the machine back up and running but have several issues with services not starting and after a couple of hours people can not access resources on the machine. The services that will not start give the following messages

The Windows Installer service failed to start due to the following error:
Access is denied.

The Security Center service terminated with the following error:
The specified module could not be found.

The Ias service terminated with the following error:
The specified module could not be found.

The System Image service terminated with the following error:
The specified module could not be found.

The Microsoft Shell service terminated with the following error:
The specified module could not be found.

The Helper Network service terminated with the following error:
The specified module could not be found

The System Universal service terminated with the following error:
The specified module could not be found.

Can anyone give me some insight into what to do other than a reload. IF I do a reload I will have to get a new box and move data because this is their main server that house all their data and financial software.

Thanks in advance for some advice on this situation.

Comment
Watch Question

Commented:
IS the virus gone?  If you have the media for the OS, boot up from the media and fun a repair without a total format
Commented:
Hi,

Have tried system restore utility and system file check(sfc /scannow) command yet or not?.But first thing is to backup all data and then try fixing ideas.

If sfc and system restore doesnt work then try a free tool for sanity check on registry.

http://download.cnet.com/Advanced-SystemCare-Free/3000-2086_4-10407614.html

but be sure you have really removed this virus as some of them are rootkits and they can stay inside yours restore points and come again as you restore yours system even some of them spread over all drives not just system drive.
James HanksIT Technician

Author

Commented:
I will try the sfc command and see what hapens. Yes the virus is gone.
James HanksIT Technician

Author

Commented:
The sfc scan ran but did not report anything. I ran the Advanced System Care but really did not give any information on anything being wrong except some log files which I have deleted. The services still will not start. I am getting desperate.

Commented:
this article isn't directly connected to your issue but i think it's related  

http://support.microsoft.com/kb/909444