Do outsourced IT providers have the concept of baseline cover, i.e. they support and cover between 9-5 hours? Say for example a 3rd party host and manage your IT infrastructure? Will their typically be cover in these premises 24/7 for a medium size enterprise? Or will they all clock off at 5pm and then come back in next morning? Are there any major risks in not having 24/7 support?
What if you got hacked for example during the night, shouldn’t these be acted upon in real time – thus if you don’t have any staff until 7am the next morning the whole network could have been compromised?