Email account issues with ex-employee's when they return

Every time with have someone come back to us after they quit or were laid off I have issue with there email account. The bounce message I get when I try to email them will be a different email address than the one I assign to them. I am probably not doing something right when I remove them and when they return the issue comes around again. The accounts seem to receive fine from external or from someone that had never emailed that account before. Any ideas?
LVL 3
jpmortgageAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

E037600Commented:
If you are using Outlook, you should delete your address/auto-complete cache.

Here's two ways to do this:


The easiest way is to type in the address that you just recreated, when it appears, Hit the Down arrow key to highlight the address.
Hit the Delete key to delete the address.

The other way is by deleting the .nk2 file.  This will delete all of your cached auto-complete addresses.
In windows explorer go to %APPDATA%\Microsoft\Outlook
Delete the Outlook.NK2 file that you find in this folder.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jpmortgageAuthor Commented:
I test the first option and the message was delivered with no bounce back. How can I do this to all  exchange accounts without deleting the nk2 file? We are on win2k8 R2 active directory.

Thanks for the help!
0
E037600Commented:
Unfortunately, there's not a way to clear an individual cached address from all users without manually doing it for each user.  The only option would be to create a script to delete the .nk2 file.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.