We help IT Professionals succeed at work.

Clear the "perform printer maintenance Q5421A" message on a HP laserJet 4250dtn

richardjones1025
richardjones1025 asked
on
I have a HP laserJet 4250dtn that repeatedly says "perform printer maintenance Q5421A." How can I clear this message?
Comment
Watch Question

Most Valuable Expert 2013
Commented:
It's requesting you install the Preventive Maintenance Kit, LJ 4250/4350 printers, 110-127V  Part Number Q5421A

You can clear the message by using the Resets sub-menu but it is not recommended as you are hiding the need for attention (unless you have already replaced the part)

1 Press (SELECT button) or the MENU button to open the menus.
2 Use ( UP ARROW button) or ( DOWN ARROW button) to scroll to the menu that you want, and
then press the tick button

To find the RESETS submenu, use the control panel to open the CONFIGURE DEVICE menu

Items on the Resets submenu are used to return settings to the defaults and
to change settings such as PowerSave/Sleep.

Choose CLEAR MAINTENANCE MESSAGE and press the tick button.

This will suspend the message for approx 10,000 pages and is meant to allow you time for a Maintenance Pack to be ordered and installed.

A permanent fix would be to reset the page counter but please try the clear message fix first and then install the kit.

Author

Commented:
How to reset the maintenance count on an HP LaserJet 4250
1. Turn the product off.
2. Turn the product on.
3. Wait until the memory starts counting and Press and hold down the checkmark (Select) button while the memory is counting. The memory starts counting at 000MB immediately after you turn the power on.
4. Continue to hold down the checkmark (Select) button until all three LEDs are illuminated.
5. Release the checkmark (Select) button.
6. Press the up arrow (Navigation) button until the message New Maintenance Kit appears on the control panel display.
7. Press the checkmark button once.