Every time we insert a backup tape into the drive, regardless if it's LTO 3 or LTO 4, the drive returns the "Tape Error" flashing light. Here are some details to help you understand our problem:
Tape Drive Model: HP StorageWorks Ultrium 960
Connection: Bridged SCSI from external tape drive "1" (which is working completely fine)
Backup Management Software: Symantec Backup Exec
Here's when the problem started. Prior to this, everything was working fine.
We have 2 external HP tape drives. We normally only use LTO 4 tapes for External Tape Drive (ETD) 1 and LTO 3 tapes for ETD 2. One morning before having my coffee, I inserted a LTO 4 tape into ETD 2, which produced the above mentioned error. Here is what I have tried so far:
- reset the tape drive
- delete and re-added the tape drive from Symantec Backup Exec
- rebooted the server running Symantec Backup Exec
I do not know what else to try besides re-installing Symantec Backup Exec. Any other suggestions?
Thanks in advance.