EXTERNAL USB HARD DRIVE Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

E J Pope
E J Pope used Ask the Experts™
on
WPD FileSystem Volume Driver

Windows 7 x64 Professional

Cannot see a USB external WD hard drive and getting the error listed in the subject

I've tried going thru the GUIDS under the classes and removing the upper and lower filters.

I've tried uninstalling the corrupt device, and all the usb devices. Even remoted into the computer (since the keyboard and mouse is USB, just so I could get every USB removed before I restarted.

Went into safe mode to remove the drivers and restarted

I updated the BIOS, and chipset drivers and restarted.

Tried power cycling the device and plugging/unplugging it from USB. (IT DOES WORK WHEN PLUGGING IT INTO ANOTHER COMPUTER)


I am at a loss as to what else I can try short of reinstalling Windows which should be stupid to have to do for this.

Help please :(
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try out some good registry fixing software

Commented:
Create another user profile and see if it works under that profile. If it does, you can move your data and settings to that profile.

If the drive worked previously, use System Restore to load drivers and settings from a time when it was functioning properly.
noxchoIT Product Manager
Top Expert 2009

Commented:
I guess you are talking about the steps posted here: http://technet.microsoft.com/en-us/library/cc772156%28WS.10%29.aspx
Am I right?
Do you have a card reader there on machine?
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Author

Commented:
yes I have a card reader. I've tried multiple user accounts, even admin and non admin. I did try that microsoft fix and did try system restore. That screwed me up worse as I tried a date past a password change so the server lost trust with that computer (oh what fun). It is on a domain.


Still stuck :(
noxchoIT Product Manager
Top Expert 2009

Commented:
First of all remove Card Reader and try your registry edits without it. USB drive can have conflicts with Card Reader.

Author

Commented:
ahhh.. sorry to mislead everyone here. I was doing this all remotely. Its not the driver for the usb hard drive, its the driver for a hp photosmart c4750. I tried deleting and reinstalling that driver and the installation disappears right after you hit next when checking agreeing to their terms. I hate HPs. It's hit and miss with that company.

Any ideas? =\
noxchoIT Product Manager
Top Expert 2009

Commented:
Could it be then that you use wrong driver?
noxchoIT Product Manager
Top Expert 2009

Commented:
Commented:
It ended up being something with their installer software. I would try to reinstall it and it would get to the point where it would search for updates, then apply updates, and the installer would exit. I said eff it, installed it via usb on my laptop, then got it setup in wireless (pita on this model, do not buy it) and then set it up on another computer on the network and THENNNN shared it to the computer I originally wanted it on. PITA round about way to do it, but bleh its done. Worse HP model ever.
noxchoIT Product Manager
Top Expert 2009

Commented:
Heh, good construction =)))
I've seen similar problem with the same model and scratch my head trying to find out the cause of this problem. Finally did remove USB concentrators from Device Manager and then rebooted. It loaded drivers and then it started working.

Author

Commented:
Vicki figured it out.

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