Lionel MM
asked on
Outlook (Not Responding)
In the last 3 to 4 days Outlook has been crashing (not responding). Its so bad that you cannot shut it down by clicking on the X. I have to force it to shutdown with Task Manager. I first I thought it may be my AVG Internet Security so I uninstalled it and installed Avast Pro. Same issue. So I did an Office repair--no luck. Then I uninstalled Office, then reinstalled it--same problem. This is not only happening on my PC but also on several of my customers systems--only common factor is that its Outlook 2003. Some are on Windows XP other Win7. Those on XP and still using Outlook Express--no problems.
Hi,
Have you scanned the pst file using scanpst.exe ?
location for office 2010
C:\Program Files\Microsoft Office\Office14
Regards,
Have you scanned the pst file using scanpst.exe ?
location for office 2010
C:\Program Files\Microsoft Office\Office14
Regards,
SOLUTION
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IF you look in your log files, does it show any info on the crashes?
On the Windows 7 machines I am interested if it ccreates a .wer file....
On the Windows 7 machines I am interested if it ccreates a .wer file....
ASKER
Outlook Size
I have 2 profiles--both have been larger than 1GB for years; no issues until recently. PLUS other people other than just me are having the exact same problem (not responding).
Defrag
My system and my customers systems are defragged at night, everyday
scanpst.exe
Ran on one profile--no errors--running it on second profile now
I have 2 profiles--both have been larger than 1GB for years; no issues until recently. PLUS other people other than just me are having the exact same problem (not responding).
Defrag
My system and my customers systems are defragged at night, everyday
scanpst.exe
Ran on one profile--no errors--running it on second profile now
Have you recently received any particularly large individual emails (picture files etc)?
ASKER
In my Peronal.Pst I sent out a fairly big video file; received no--regardless this issue happens on both my personal and business PST files which are separate, in separate folders with different names
How do you know that the problem lyes witht the .pst files?
I would discconnect any .pst files and see if the crashing occues without them loaded...
Again look in the log files and see what shows up...If it's windows 7 Look for .wer files....
I would discconnect any .pst files and see if the crashing occues without them loaded...
Again look in the log files and see what shows up...If it's windows 7 Look for .wer files....
ASKER
How do you know that the problem lyes witht the .pst files?
I don't--it was suggested I test the past file. I only mentioned the pst files to show that I have 2 distinct profiles, 2 different pst files and that the problem is consistent on both my profiles AND on 2 other Outlook 2003 installs, my customers.
I don't--it was suggested I test the past file. I only mentioned the pst files to show that I have 2 distinct profiles, 2 different pst files and that the problem is consistent on both my profiles AND on 2 other Outlook 2003 installs, my customers.
ASKER
I have several .wer files. Would not allow me to upload it as a .wer so opened it and saved as .txt
Report.txt
Report.txt
ASKER
Here is another when I still had AVG installed
Report.Txt
Report.Txt
Have you tried to restore system back to earier date? I had some issues with MS updates last month on a few of my users totally messed with outlook 2003 and that appears to have fix the issue. The updates reinstalled on next auto update and everything is working fine now. Just a thought.
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Also is Outlook wunning with Office 2003 Service Pack 3?
ASKER
Office 2003 Service Pack 3
New wrinkle today--closed "properly" last time I used--no hanging/no "not responding" but when I opened it up got the error message "did not closed properly--file is been checked for errors/consistency"
outlook.exe /safe
In using it starts up much faster and so far no "not responding" errors so looks like this may be stopping the problem but this is not a long-term solution. So what does this tell me?
New wrinkle today--closed "properly" last time I used--no hanging/no "not responding" but when I opened it up got the error message "did not closed properly--file is been checked for errors/consistency"
outlook.exe /safe
In using it starts up much faster and so far no "not responding" errors so looks like this may be stopping the problem but this is not a long-term solution. So what does this tell me?
ASKER
Oops forgot
Office 2003 Service Pack 3 -- Yes
Office 2003 Service Pack 3 -- Yes
What add - ins or extensions are you using with outlook?
Try running Outlook 2003 normal and see if you can disable all the add -ins and extensions.
Tools->Options->Other->Adv anced Options->Add-ins Manager
Try running Outlook 2003 normal and see if you can disable all the add -ins and extensions.
Tools->Options->Other->Adv
ASKER
I will give it a try but why would be that several PCs all running Office 2003 have had the same problem, and all started in the last 3 to 5 days.
Well is there is a common denominator? add-in installed, ms update and or anything that may have occurred on such date?
SOLUTION
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ASKER
Problem went away "on its own"
In general, Outlook performs poorly when they exceed 1GB in size...
Actions to take:
1) Periodic COMPACT of PST files to remove deleted items
2) Archive old (stale) data to trim size of main PST
3) Defrag of hard drive to speed up access