Unable to receive email messages with attachments

AidaPakIT
AidaPakIT used Ask the Experts™
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None of the users on our domain are able to receive emails with attachments. Text-only emails go through with no problem, but we cannot receive any messages with attachments, even internally. No NDR or any other error message comes up, they seem to just disappear.

We are running Exchange 2007 on an SBS 2008 server. I have not changed any configuration options at all recently, and the setup is mostly default settings. I have tried looking for any settings regarding attachment handling, but have not had a great deal of experience in the deeper parts of Exchange.

How can these messages be disappearing without even an error to the sender that it didn't go through?
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Sikhumbuzo NtsadaIT Administration

Commented:
You don't have a spam filter?
Maen Abu-TabanjehNetwork Administrator, Network Consultant
Top Expert 2011

Commented:
its possible issue with attachment size , just for try follow this link and change the size of attached email :

http://exchangepedia.com/2007/09/exchange-server-2007-setting-message-size-limits.html

Author

Commented:
the only spam filtering we have is the "Anti-Spam" options in Exchange. I have content filtering set to dump it to a quarantine mailbox if it thinks it is spam. There are plenty of messages getting caught by this filter, but none of the messages with attachments are making it here.

I checked all of those size settings and they are all 20mb or higher, and these are very small attachments, less than 1mb, trying to come through.
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Maen Abu-TabanjehNetwork Administrator, Network Consultant
Top Expert 2011

Commented:
you did not mention that you have anti spam this making things easier , what anti spam you use?

Author

Commented:
The only filtering I have enabled is Exchange's anti-spam options, and it only filters "possible" items to a separate mailbox. The messages I am expecting are not showing up there.

Also, this would not explain why I can't send attachments internally either. A spam filter shouldn't be blocking internal mail?
Maen Abu-TabanjehNetwork Administrator, Network Consultant
Top Expert 2011

Commented:
try to run this code on powershell :


Set-ContentFilterConfig -BypassedSenderDomains yourdomain.local

Open in new window

and restart spam services

Author

Commented:
I ran that command, but am still not able to receive anything with an attachment, internally or otherwise.
Network Administrator, Network Consultant
Top Expert 2011
Commented:
ok  review your antispam filter settings :

http://www.exchange-genie.com/2007/12/exchange-2007-anti-spam/

also check the users PC's its possible that someone have spyware which is making your local email blocked automatically  i advice malwarebytes :
www.malwarebytes.org

just try

Author

Commented:
As a test, i disabled all spam filtering temporarily, and am still not receiving attachments. There seems to be something else at play here.

Also, it is not just one computer or user. This seems to be domain-wide. Even with most of our PCs turned off, and just my smart phone connecting to exchange, I am not seeing the messages with attachments showing up. I ran scans on some uers' systems, but nothing came up.

Messages without attachments are going through just fine, both internally and externally. It seem like there is a setting or a configuration that is blocking or trapping the attachments?

Author

Commented:
Something else that may or may not be helpful. It is attachments of any size, even only a few kb, that are not getting through, but messages that are larger (500k+) just from a lot of text and have no attachment still go through fine.
Sikhumbuzo NtsadaIT Administration
Commented:
Try this with you:

Set-Mailbox "santasi" -MaxSendSize 20Mb -MaxReceiveSize 20Mb

Or check the following

 Global Settings tab -> Transport Settings -> Max Receive size (20MB)

 Send Connectors -> Maximum Message Size (20MB)


 Receive Connectors -> select a connector -> Properties -> General tab -
Maximum Message Size (20MB)

Author

Commented:
I have checked all the size settings, and they are all set to 20MB or higher. It doesn't seem to be a size issue, rather an attachment issue. Emails with a lot of text that are 500kb+ go through, but an email with even a 20kb attachment is disappearing along the way.

The drive the exchange database is on as hundreds of GB free, so it doesn't seem to be a space limitation. None of the settings have changed an no updates have been applied since well before this started happening .
Maen Abu-TabanjehNetwork Administrator, Network Consultant
Top Expert 2011

Commented:
just silly question , did you try to reboot your exchange server and try again??? its possible to be solution for problem... trust me this IT problems sometimes the solution could be very silly

Author

Commented:
Ha, i know what you mean. I had rebooted the server, and that had not changed anything.

Strangely, it has started working again. I do not believe I have changed anything, which has me a little concerned as to what originally caused it, but I am receiving attachments for all recipients again, so I guess I can close this. Thanks for you input.
Maen Abu-TabanjehNetwork Administrator, Network Consultant
Top Expert 2011

Commented:
lol , its microsoft , always stop with no reason ...good luck man
Maen Abu-TabanjehNetwork Administrator, Network Consultant
Top Expert 2011

Commented:
also i doubt something , its the SMTP queue possible that something was there as its full or rejected in the queue just for knowledge check your smtp queue and tell me what did you find

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