User is not receiving Outlook calendar reminder alerts


I have a very unusual issue with a user where they have stopped receiving Outlook Calendar reminder notification window that they can click "snooze" on for their appointments and meetings.

I have tried a few things to fix this:

- Migrate user to our Exchange 2010 SP1 Server (we are in the process of migrating everyone) and discard any corrupt items.
- Starting Outlook.exe with every /switch
- Creating a new windows profile for user, on a new computer and testing it on there, no popup reminders.
- Turning reminder setting in outlook off and then on

I am stuck as to what else to do next, it is only happening to this one user in our 300 user environment.

Any ideas as to what to do next?

I don't think this is an issue on the clients machine, as I have an identical profile/outlook setup under their account, and can't get their calendar alerts to show up.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Steven CarnahanNetwork ManagerCommented:
There is a Microsoft KB for this:

From one of my subordinates when correcting this issue for someone in our orgainzation:

"I did the /cleanreminders switch which didn’t seem to do anything.  Then I did the /resetfolders and that looks like it fixed it."

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mirdeAuthor Commented:
I have tried the /cleanreminders and the /resetfolders switches, however maybe not in the sequence you showed.

I will try that.
mirdeAuthor Commented:
So i've tried all this friday.. had no luck.. come today, user reported their notifications are working fine.

One of the /switches must have fixed this, thanks.
Steven CarnahanNetwork ManagerCommented:
Isn't technology wonderful?    :)

It took a few tries to get it to work for us as well. I guess I should have mentioned that. Don't know why though.
mirdeAuthor Commented:
this worked (i think)
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.