We help IT Professionals succeed at work.

User is not receiving Outlook calendar reminder alerts

mirde
mirde asked
on
Hi,

I have a very unusual issue with a user where they have stopped receiving Outlook Calendar reminder notification window that they can click "snooze" on for their appointments and meetings.

I have tried a few things to fix this:

- Migrate user to our Exchange 2010 SP1 Server (we are in the process of migrating everyone) and discard any corrupt items.
- Starting Outlook.exe with every /switch
- Creating a new windows profile for user, on a new computer and testing it on there, no popup reminders.
- Turning reminder setting in outlook off and then on

I am stuck as to what else to do next, it is only happening to this one user in our 300 user environment.

Any ideas as to what to do next?

I don't think this is an issue on the clients machine, as I have an identical profile/outlook setup under their account, and can't get their calendar alerts to show up.
Comment
Watch Question

Assistant Vice President\Network Manager
Commented:
There is a Microsoft KB for this:  

http://support.microsoft.com/kb/286166

From one of my subordinates when correcting this issue for someone in our orgainzation:

"I did the /cleanreminders switch which didn’t seem to do anything.  Then I did the /resetfolders and that looks like it fixed it."

Author

Commented:
I have tried the /cleanreminders and the /resetfolders switches, however maybe not in the sequence you showed.

I will try that.

Author

Commented:
So i've tried all this friday.. had no luck.. come today, user reported their notifications are working fine.

One of the /switches must have fixed this, thanks.
Steven CarnahanAssistant Vice President\Network Manager

Commented:
Isn't technology wonderful?    :)

It took a few tries to get it to work for us as well. I guess I should have mentioned that. Don't know why though.

Author

Commented:
this worked (i think)