A customer returned a laptop we had replaced the screen on a while ago and said that after flickering for a while the screen failed. We replaced the screen and found no flickering.
Now a week later apparently the flickering is back. I have only spoken over the phone and it seems that the user would give the screen a helpful whack to try and fix it and I'm pretty sure this is what caused the screen failure.
After a bit more questioning it seems that the flickering only occurs when running on the battery and never when plugged in. This kind of points to something other than the screen
I am wondering if it is just the dimming setting not kicking in properly and causing the apparent flicker, although it could of course be the battery or motherboard.
We changed the screen under warranty but I'm fairly sure this is not related to the screen..
Has anybody else got any experience of this sort of issue?
The laptop is a Toshiba Satellite L350.