slow pdf printing in ie8
we have 5 workstations. All workstations are printing pdf fine in ie8 except one. ie8 would freeze for good 2 minutes before it starts launching adobe reader and print. All workstations have the same software and settings. I've tried using different versions of adobe reader and also added the website to the trusted site with low security level. It prints instantly when printing in adobe reader but it doesn't do that in browser. Please help, thank you.
XP sp3, Internet Explorer 8, adobe reader 9.4
*different browser is not an option as it's not supported by the site.
XP sp3, Internet Explorer 8, adobe reader 9.4
*different browser is not an option as it's not supported by the site.
SOLUTION
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Hi
Would suggest you check following;
reset IE to default if you can, then navigate back to site and see what happens.
Check Adobe Flash, Shockwave, Air, Java etc are all up to date.
Some sites which work via printing to pdf need respective updates installed.
Might account for delay - ie. 5 min - if something is trying to update perhaps silently in the background.
Make sure tools, internet options, advanced tab, look for disable script debugging, make sure is ticked, so will not be active, sometimes might appear as (internet explorer) AND (other).
make sure both are ticked.
If you have checked adobe flash, shockwave, etc java, all up to date, see which printer it is printing to?
Perhaps the driver or settings are different to the other pc's you have?
Let me know.
Would suggest you check following;
reset IE to default if you can, then navigate back to site and see what happens.
Check Adobe Flash, Shockwave, Air, Java etc are all up to date.
Some sites which work via printing to pdf need respective updates installed.
Might account for delay - ie. 5 min - if something is trying to update perhaps silently in the background.
Make sure tools, internet options, advanced tab, look for disable script debugging, make sure is ticked, so will not be active, sometimes might appear as (internet explorer) AND (other).
make sure both are ticked.
If you have checked adobe flash, shockwave, etc java, all up to date, see which printer it is printing to?
Perhaps the driver or settings are different to the other pc's you have?
Let me know.
ASKER
We didn't install flash, shockwave and Air. Java version is up to the site requirement.
disable script debugging for ie and other are both ticked.
updated the printer with the latest printer driver.
disable script debugging for ie and other are both ticked.
updated the printer with the latest printer driver.
Is it possible to download the pdf file and verify the file size?
Also what kind of printers are you using (also how do the users print the actual printer?)
Do users print directly or via server?
Also what kind of printers are you using (also how do the users print the actual printer?)
Do users print directly or via server?
ASKER
it will hang for 2minutes + regardless of the file size.
it is a hp printer. users are printing directly via tcp/ip.
it is a hp printer. users are printing directly via tcp/ip.
Hi,
A co-worker who troubleshoots Adobe issues reminded me about this link
http://forums.adobe.com/thread/395052
Option 1 - Basically, see if you can either downgrade the driver on the one pc which you are having a problem.
Option 2 - manually download the driver for the printer directly from hp, delete the printer on the problem pc , then reinstall using the driver which you just downloaded, now a little tip, I have gone off using windows update to use as a means of drivers - it tends to cause wierd problems, so when you install the printer, you will need to tell it the driver you wish to use ie. point to the downloaded driver.
Try replicate the problem
Option 3 - follow instructions from the attached link, uninstall Adobe Acrobat Reader, then try foxit or if not try cutepdf instead.
www.cutepdf.com
I've always used HP printers wherever I've worked, from memory we came across this issue (we had around 400+ pc's across a company and intermittently we had this issue a few years back, the guy I worked with spent days and weeks trying to sort it, we think it was an issue with Adobe and the way HP printers spool/generate a print job).
They stopped using Adobe Acrobat Reader for majority of users.
Other option is if the printer supports it, print to email via a HP print server might bypass the problem.
A co-worker who troubleshoots Adobe issues reminded me about this link
http://forums.adobe.com/thread/395052
Option 1 - Basically, see if you can either downgrade the driver on the one pc which you are having a problem.
Option 2 - manually download the driver for the printer directly from hp, delete the printer on the problem pc , then reinstall using the driver which you just downloaded, now a little tip, I have gone off using windows update to use as a means of drivers - it tends to cause wierd problems, so when you install the printer, you will need to tell it the driver you wish to use ie. point to the downloaded driver.
Try replicate the problem
Option 3 - follow instructions from the attached link, uninstall Adobe Acrobat Reader, then try foxit or if not try cutepdf instead.
www.cutepdf.com
I've always used HP printers wherever I've worked, from memory we came across this issue (we had around 400+ pc's across a company and intermittently we had this issue a few years back, the guy I worked with spent days and weeks trying to sort it, we think it was an issue with Adobe and the way HP printers spool/generate a print job).
They stopped using Adobe Acrobat Reader for majority of users.
Other option is if the printer supports it, print to email via a HP print server might bypass the problem.
Found;
Just simply right click on the Acrob
at reader shortcut and then click properties, then you will see the compatability tab. From here you select "run this program in compatability mode for Windows 2000" , click apply and click ok and your done. Don't know why this works, some kind of bug I guess they need to work out.
From the url, old team member sent me the link, worth trying.
Just simply right click on the Acrob
at reader shortcut and then click properties, then you will see the compatability tab. From here you select "run this program in compatability mode for Windows 2000" , click apply and click ok and your done. Don't know why this works, some kind of bug I guess they need to work out.
From the url, old team member sent me the link, worth trying.
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
thanks everyone
ASKER
http://help.adobe.com/en_US/Reader/8.0/help.html?content=WS58a04a822e3e50102bd615109794195ff-7f9f.html
All boxes were checked and internet settings changed to LAN.
not sure where to change the settings.
We disabled the updater in preferences from the begining.