We help IT Professionals succeed at work.

How to turn printer online in Windows 7 when it is offline

This is for a customer; I fix PCs for a living. Printer is HP Officejet Pro L7680.  Printer works fine when printed to from MAC (ie. there is no Printer Specific reason it is showing up as offline on the Windows 7 PC) but after MAC was added and (probably MAC driver version was installed) printing from Win 7 PC stopped. It appears that the PC printer defs have the Wrong IP address for the printer. This is bckground info. The first question below assumes the printer works from Windows 7( and in fact it does not.)

DO NOT IN ANY WELL TELL ME HOW TO FIX THE PROBLEM; I already can think of two solutions. JUST ANSWER THE TWO QUESTIONS BELOW EXACTLY THE WAY THEY ARE STATED. The above may relate to the 2nd question but not the first which is a Windows 7 "How to" question.

In Windows XP and Windows Vista if a printer in Control Panel>Printers shows as offline you right click and select Turn Online or similar words in the menu. RIGHT ??

But the IDIOTS who wrote Windows 7 removed that option from the right click menu as if that was not an important thing to do !   Now if I select Open in the right click menu and then left click Printer:Offline in the next window and then select the Printer tab I get the traditional older menu EXCEPT the option shown is Use Printer Offline WHEN IT SHOULD BE Use Printer Online if it is offline (which it is per above) .

QUESTION 1: If a Windows 7 printer is installed and working and I use above approaches (or whatever is the CORRECT way) to turn it offline and then I want to  turn it online again EXACTLY WHAT DO I CLICK AND THEN WHAT DO I CLICK NEXT etc. Please do not skip ANY STEPS or close to that goal. the answer to this question is I believe independent of the printer model.

Question 2: If my sequence above in my question is correct (i.e is the correct answer to my first question immediately above) then why does the final menu offer me Use Printer Offline WHEN it should offer me Use Printer Online ?? Or is my sequence incorrect?

First question assumes a working printer and driver, please note that. I JUST WANT TO KNOW HOW IN THAT CASE IF IT IS OFFLINE WHAT DO I CLICK TO TURN IT ONLINE.

2ND QUESTION IS DIFFERENT. That (i.e WHY it offers me the WRONG option) may be because of the wrong ip address situation OR that whole approach is the wrong way to turn it online. DO YOU NOW SEE **WHY** IF I DO NOT KNOW THE ANSWER TO QUESTION 1, I am going to have trouble addressing this problem ??

Mike
Comment
Watch Question

Author

Commented:
I fogot to mention above that the printer is wired with an ethernet cable to the router and the Win 7 PC and the MAC are wireless to the router, ie. this is a network printer. All of which is more background and does NOT relate to the answer to question 1 and may or may not relate to the answer to question 2.

Mike
Assistant Vice President\Network Manager
Commented:
"QUESTION 1: If a Windows 7 printer is installed and working and I use above approaches (or whatever is the CORRECT way) to turn it offline and then I want to  turn it online again EXACTLY WHAT DO I CLICK AND THEN WHAT DO I CLICK NEXT etc. Please do not skip ANY STEPS or close to that goal. the answer to this question is I believe independent of the printer model."

According to Answers.Microsoft.Com:  

1.  Open the Start menu and click on “Devices and Printers”. This will open a window with a list of the printers currently set up on your computer. Now click on the printer that you have under the "Printers and Faxes" icon.
2.  Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open.
3.  Go to "Printer" in the menu bar of the pop-up window and uncheck "Use Printer Offline". This action will change the printer from offline to online.

Unfortunately I am at work were we are still running XP (I know) so I can't verify this. With my Windows 7 wireless network at home I have not run into this as I only have 1 wireless printer and except for before I gave it a static IP I have not experienced the issue.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I think online/offline has given way to just connecting the printer. If it is properly connected, it will be online. You cannot force it online when it isn't and you cannot force it offline when it is online.  <--- This answers your question with respect to Windows 7, which has changed).

So just change your connection (IP address in this case). See below:

 Windows7-PrinterPortSettings
... Thnkpads_User
Pony has it right. The option is "Use Printer Offline" when you open the printer and go to the "Printers" option on the menu bar. It's either checked or not checked.

Sometimes you can't bring a printer online from there by just unchecking the option, if the printer itself is having issues, but I don't think that's what you're asking.
printer.jpg